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Reviewed 26 September 2017

We have stayed at many hotels in Chicago and Loews impressed me. The room was great and quiet. Bathroom was just what I want - great shower, extra counter space. Bed was excellent, probably the most comfortable hotel bed I have slept in. AND they filled my request before I entered the room! I always request firm pillows at every hotel I stay at and Loews was the first to put them in my room beforehand. We ate at ETA Lobby bar and the food was delicious. We enjoyed our stay here so much, we immediately booked it again for our next stay.

Date of stay: September 2017
Thank MamaLeopard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian H, General Manager at Loews Chicago Hotel, responded to this reviewResponded 9 October 2017

Dear MamaLeopard,

Thank you for choosing the Loews Chicago Hotel. We are so pleased to learn that you enjoyed your stay so much that you immediately made a reservation for your next visit. We're glad that you really liked your comfortable, quiet guestroom, our friendly service and delicious food. Again, thank you for staying with us. We look forward to seeing you on your next visit.

Best regards,

Christian H. Hansen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

My wife and I stayed here for a couple of nights and had a corner room on the 8th floor. The view was very nice but wished we had asked for a higher room. Room was spacious with a nice modern bathroom. Everything worked well. Staff were pleasant and helpful when we had questions about dining options. A Starbucks is located next to the elevator in the lobby which was very convenient for that morning coffee (they do not yet have online ordering though). Hotel is conveniently located with restaurants, Whole Foods and a great liquor store just two blocks away. All in all a great stay!

Date of stay: September 2017
Trip type: Travelled as a couple
Thank P7461BPsteves
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian H, General Manager at Loews Chicago Hotel, responded to this reviewResponded 9 October 2017

Dear Steve S,

Thank you for choosing the Loews Chicago. We are so pleased to learn that you and your wife had a great stay with us and that you really liked our great location, comfortable guestrooms, friendly service and the convenience of Starbucks in the lobby. Again, thank you for staying with us. We look forward to your next visit.

Best regards,

Christian H. Hansen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

From the moment we pulled up, every employee delivered excellent service. Truly impressed by everyone we ran across. From the valet to the concierge, to the random housekeeping staff that greeted us in the hall and said to ask if we needed absolutely anything for the room, we could want for nothing from the folks here.

The lobby and room was well styled and appointed. Very modern. The only thing that kept this from being absolutely flawless was the hiccup in the television service. It worked, but input from the remote took a really long time to affect the tv, essentially making browsing the entertainment options impossible. A minor gripe, since the wifi was free and quick enough to stream netflix on our kindle.

One of the better experiences we have had staying in a hotel downtown. Can't go wrong here.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
Thank fio_tony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian H, General Manager at Loews Chicago Hotel, responded to this reviewResponded 17 October 2017

Dear fio_tony,

Thank you for choosing the Loews Chicago Hotel. We are so pleased to learn that you enjoyed your stay and that you received excellent service from our team from the moment you arrived. We're glad that you liked our stylish lobby and modern comfortable guestrooms. We are currently experiencing a lagging television remote and are working with our service provider to correct this as quickly as possible. In the meantime, we are placing television channel guides in our guestrooms as we believe that the onscreen guide may be what is causing the delay. Regardless, we apologize for any inconvenience and we can assure you, the problem will be addressed as quickly as possible. Again, thank you for your review. We look forward to welcoming you back soon.

Best regards,

Christian H. Hansen
General Manager

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Reviewed 26 September 2017

From location, to clean, to roomy, to staff, to professional, to just about everything... GREAT HOTEL that we will come back to again and again!!! We would highly recommend this to anybody just wanting to visit Chicago and see the sights. Or to anybody needing a professional high quality landing spot for business. Cannot say and give enough THANKS!

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank Ken W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian H, General Manager at Loews Chicago Hotel, responded to this reviewResponded 9 October 2017

Dear Ken W,

Thank you for choosing the Loews Chicago Hotel and for recommending us to other travelers. We are so pleased to learn that you had a fantastic stay and that you really liked our great location, comfortable guestrooms and friendly, professional team. Again, thank you for staying with us. We look forward to your next visit.

Best regards,

Christian H. Hansen
General Manager

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Reviewed 21 September 2017

Fantastic Hotel in great location. Staff were very friendly and extremely helpful. The rooms were clean and modern . The entire layout of hotel was very convenient. I would definitely recommend this hotel to anyone considering a trip to Chicago!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
Thank neridac39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian H, General Manager at Loews Chicago Hotel, responded to this reviewResponded 9 October 2017

Dear neridac39,

Thank you for choosing the Loews Chicago Hotel. We are so pleased to learn that you had a fantastic stay with us and that you really liked our great location, clean, modern guestrooms and friendly team. Again, thank you for staying with us. We look forward to your next visit.

Best regards,

Christian H. Hansen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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