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Reviews (2,919)
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Reviewed 8 December 2017

I stayed at this hotel while attending the 2017 PMI Global conference. First, the location of this hotel is excellent as it is right downtown just off the Magnificent Mile. There are lots of restaurants and shopping within steps of the hotel.

In the hotel itself I was happy with the check-in process, the cleanliness of the room and the restaurant and bar. The bartender even comped me a lunch when she found out I was a Platinum member.

My only criticism is that because of its good location the hotel was always crowded. I could not find a spot in the Gold and Platinum Lounge and ended up using the restaurant and bar. But I guess this to be expected with a conference or two going on at the same time.

Room Tip: Get a room as high as possible and away from elevators
  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017

Stayed here over the 4th of July weekend. Loved the room. Was spacious and well stocked with amenities. Not the most luxurious, but definitely comfortable.
Centrally located and was very convenient as we relied on public transport.
The only downside was that since we got a room facing the road we never got any peace or quiet. We also had very noisy neighbors.
But overall a good experience.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Archie264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

I was only staying for 1 night and glad that was the case. Room was small tatty and had seen better days. The bar area was very busy and loud. Nowhere was there any peace and quiet except for my small tatty room.

  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Bellum S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
j_kaz100982, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this reviewResponded 8 December 2017

Bellum S,

Please allow me the opportunity to thank you for choosing to stay with us. I certainly hope you enjoyed your time in Chicago! I also with to thank you for your feedback. I am excited to share with you that our final stage of renovation began this past week!

I hope you have the opportunity to visit us again!

Warm Regards,
Jake Kazmierski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

Stayed here for a work conference. Great location on Magnificent Mile - shopping and restaurants all around. Hotel rooms were updated but in the "shell" of an older building so I think the ac/heat system was not efficient as you would expect in a newer building, of course. Room was kept very clean during my stay. Employees were extremely nice. It is nice option if you want to stay in this area.

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ngl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

I just stayed here for 7 nights. I was a little nervous because I booked this hotel for 10 coworkers and myself for a conference and the reviews I read weren’t the best.
Check in was very fast and I went to check out my room on the 34th floor. It was very spacious and a corner room.
Great shopping was just down below, tons of restaurant options and taxis were lined up waiting. We went to Joe’s, Volare, Wildfire, SafeHouse to name a few...
We made use of the lounge on the 2nd floor and the lobby bar :)
I requested a late checkout and that was OK with the staff. Upon departure, Gloria at the front desk made sure our group was all squared away.
We will be back next year. Thanks for a great stay.

Stayed: November 2017, travelled on business
1  Thank FloridaVirgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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