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InterContinental Chicago Magnificent Mile
Ranked #66 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 February 2012

Great Property, everything in this hotel was flawless. Jodi provided great concierge services. Friendly staff, the rooms were very clean and spacious. Next time im in Chicago i'll be sure to stay there.

  • Stayed: February 2012, travelled as a couple
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Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 21 February 2012

Much appreciation for the flawless rating! We will be sure to share your kind feedback with Jodi!

Thank you!

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3,693 - 3,697 of 4,787 reviews

Reviewed 4 February 2012

THis hotel has such a rich history on Michigan Avenue. The architecture of the original lobby is striking, and the pool upstairs is a 'must see'.

That being said, the rooms here are a bit small...and a bit dated. Just a touch though.

I am a big fan of Intercontinental, and you will NEVER have a bad hotel experience with them. Never. The rooms are impeccably maintained and serviced. The beds are wonderful. Cleanliness is a religion here....

Chicago is a town of great hotels, and so many others are newer kids on the block....and they have exciting offerings. I stay here some, but prefer the Park Hyatt, the Four Seasons, the Pen, and others.

For value though, this hotel is hard to beat. It really is....

I love you IC, but have to be honest. :)

Ill be back though....always return once in a while!

Room Tip: I like the rooms in the historic tower....for the character of the building.
See more room tips
  • Stayed: October 2011, travelled on business
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3  Thank JamesE339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 6 February 2012

Dear JamesE339,

We appreciate your feedback and value your suggestions.

We can't wait to see you again!

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Reviewed 3 February 2012

The Intercontinental has some beautiful function rooms and a great location, but the rooms are very small and they charge extra for everything. Internet service was $17.95. In addition, the staff is less helpful than ideal. In addition, the common rooms were cold!

  • Stayed: January 2012, travelled on business
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2  Thank NewEnglandTraveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 6 February 2012

Thank you for the positive comments about our location and meeting rooms. We are extremely disappointed to learn that you feel our service did not meet or exceed your expectations.

We would appreciate deeper insight into your service experience to understand how we can exceed your expectations in the future. Please contact me directly @ robert.deluca@ihg.com.

Warm Regards,

Robert

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Reviewed 1 February 2012

My husband and I stayed at the hotel on January 21, 2012. Great location, but service a little to be desired. One of the coldest days in Chicago and NO HEAT in our room! Someone brought up a space heater that barely got warm. When I called and said it wasn't heating up, they said, "takes a while to heat up." They never even offered to relocate us to a room with heat. When I asked about changing rooms, they wanted to charge extra. I was told, "We are giving you a free breakfast." We stay a LOT in Chicago and we have a lot of choices. Very disappointed in the service. On the upside the breakfast and the breakfast staff were great. Upon checking out I complained again to Front Office Day Manager and she gave me her card and said upon our next stay contact her and she would upgrade our room. Sorry, but after that stay can't say there will be a next time.

  • Stayed: January 2012, travelled as a couple
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2  Thank MicheleV722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 6 February 2012

Dear Michele V.,

We do hope you stay with us in the future. Your feedback is important to us and key to helping ensure our guests have an effortless stay, though out our brand. We would love to speak with you once more. Please message us your contact information, so that we may regain your trust.

Warm Regards,

Robert

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Reviewed 31 January 2012

This hotel is very nice though it can be expensive (we got a good deal), but it is the perfect place to stay if you want to be in the heart of the shopping district in Chicago. Very courteous and helpful staff. Room was great, but I was disappointed that there was a $14 charge for internet connection (you can go to the Starbucks in the lobby and get a free connection).

  • Stayed: January 2012, travelled as a couple
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1  Thank fmperucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Chicago Magnificent Mile

Address: 505 North Michigan Avenue, Chicago, IL 60611-3827
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#29 Green Hotel in Chicago
#40 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
Price Range: $180 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago Magnificent Mile 4.5*
Number of rooms: 872
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

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