This trip was to celebrate my mom's 70th birthday and it was the best birthday ever! We were going to be staying in Chicago for a week and planning the trip started out pretty rough. I called the SPG reservation line and after a few conversations I almost decided to go back to Marriott. I'm a Platinum member with Marriott, and have been for a few years, and I usually have no problems but trying an SPG hotel for the first time proved to be more of a headache. THEN, I decided to call the hotel directly and everything changed. Let me say, the next time we go to Chicago, we will certainly be staying at the Sheraton Grand Chicago!!
Mr. Wahied Helmy, one of the desk managers was FANTASTIC! UTTERLY FANTASTIC, professional, attentive and made sure that my mom had the best trip ever. Even had Champagne and chocolate covered strawberries complimentary sent to our room for my mom's birthday! Classy!
I had some difficulty trying to book a particular room for myself, my mom and sister but Wahied made sure we got the room we wanted and them some.
The Ogden Suite is fantastic with beautiful river views! The room was more than what we could image. Viewing the pictures online, the hotel reminded me of homes furnished in the 70's style but when we arrived the rooms and decor were very nice.
One of our side rooms had an unusually awful smell but as soon as I informed conceirge they took care of it right away.
The Lounge was great, continental breakfast wasn't what we were used to in past travels but it was all very good. Everyone who worked in the lounge was WONDERFUL....especially CONNIE. I hope that she'll always be there when we book.
Pleasant disposition, very friendly and the perfect compliment to the lounge.
This was certainly a wonderful trip and, thanks to the ENTIRE STAFF at the Sheraton Grand Chicago, one that we can't wait to take again.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Sheraton