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Holiday Inn Express & Suites Danville
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Reviews (98)
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All reviewsfront deskbig groupbreakfast attendantcinnamon rollsconvenient locationplace to stayyou'd expectoff the highwaygreat stopstaff was friendly and helpfulthe breakfast areahot breakfastclean hotelwould definitely stay here againbed was comfortableeggsdetest
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Reviewed 14 March 2018 via mobile

Right off the highway. Cleanliness and reliability you'd expect from Holiday Inn Express. Pool was out of towels when we arrived, but the front desk was right down the hall, and they quickly brought a new stack out for us. My husband and I just wanted to sit & watch our kids swim, but we had to stand because there were not enough chairs, and the ones they had were soaking wet due to their closeness to the pool. Breakfast wasn't great. The pancake machine was out of order (kids look forward to making their own pancakes)! Had to wait 10 minutes for eggs and coffee to be made. I am highly allergic to MSG so I asked the man working if the gravy/eggs/sausage had MSG. Was told they all did. That was a bummer, however I was not expecting high quality food. Finally settled on cinnamon roll (decent!) and coffee when it came out. While watch the man working in the kitchen, I witnessed his sweat drip into the food on a couple of occasions (the food I wasn't eating, thank God) and onto the tables he was cleaning. There could be definite improvements on the breakfast, but overall our stay was decent.

Stayed: March 2018, travelled with family
Thank lovemyfamily1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P B P, General Manager at Holiday Inn Express & Suites Danville, responded to this reviewResponded 16 March 2018

lovemyfamily1981: On behalf of our entire HI Express Danville team, we thank you for your recent stay. We indeed value your business, comments and suggestions. So very pleased you found our hotel convenient and your accommodations were cleaned to your standard. I am sincerely apologetic that our pancake machine was out of order. A real disappointment for both, your family and our hotel. Unfortunately, our pancake machine was "totaled" and could not be repaired. Two days after your stay we received a brand new machine from our vendor. It is up a running beautifully. I simply should have had the out of order pancake machine removed from the counter and know one would have been disappointed; please pardon my poor lack of oversight. Yes, several people in several separate time frames had to wait ten minutes for hot breakfast products. Its not that we forgot about you, we had several youth groups in the hotel and nearly 40 hungry children between the ages of 12-15 (with adults) finished not long before you came to our breakfast area. They wiped us out and we could not recover or get caught up no matter how hard we tried. Carnage! As you witnessed, our breakfast area is not conducive to such "rushes." Our staff was breaking a sweat just trying to keep up; sincere thanks for pointing out that a staff member was not wearing a hat during breakfast duties and responsibilities. That has been address moving forward. Hopefully our brand, as with most hotel brands, will address several more "healthy" options at breakfast. We hope if your ever in the area again you will allow us to be of service to your family. I promise we will have beautiful fluffy pancakes for the kids too! - Matt Groppi - General Manager

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Reviewed 12 March 2018

I needed to find a place to stay for a funeral. Having lived in the area during my childhood, I knew that updated hotels would be hard to find. I was wrong! This place was quiet, nicely appointed and clean. After a period of time at the funeral home, all I was wanted was to rest and prepare myself for the next day. It was quiet, TV channels were varied, the coffee maker in the room was great, and staff were friendly and efficient. I travel a lot and I would have to say that this hotel was just as good as any you'd find along the interstate.

Room Tip: Third Floor was very quiet.
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P B P, General Manager at Holiday Inn Express & Suites Danville, responded to this reviewResponded 13 March 2018

Cathy: thank you for your recent stay and for the wonderful review of the Holiday Inn Express & Suites in Danville, IL. I really appreciate your recognition of our hard working staff. I am sorry the reason you stayed with us was for funeral. Next time I hope you will come stay with us under happier circumstances. - Matt Groppi - General Manager

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Reviewed 14 January 2018

Out of town friend came to visit for a Christmas party and we had a hotel sleep-over. Much easier than cleaning up my guest bedroom; haha. She is a cat person and I have dogs. go figure. The room was clean and comfortable, parking was easy. Staff very friendly and efficient. We should have gotten up in time for the hotel breakfast. Instead we had a awful breakfast across the road at the old BigBoy.

  • Stayed: December 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank janecS1001XO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P B P, General Manager at Holiday Inn Express & Suites Danville, responded to this reviewResponded 15 January 2018

Dear JaneS1001x0: on behalf of our team, thank you for your recent stay. So very pleased that you found your room "clean and comfortable." We appreciate that you recognized our hard working staff. Each day we serve a wonderful hot breakfast buffet. I hope next time you will join us for breakfast! Thank you for the wonderful review. A Happy New Year to you! - Matt Groppi - General Manager

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Reviewed 20 November 2017

We stopped here a few days ago on our way to a college visit. The hotel is clean but it is old. We ended up staying in 2 rooms because our sink wouldn't drain. In both rooms, the tiling in the bathroom was in fair shape. The bed was average quality. Breakfast was pretty good. The exit where this and 3 or 4 other hotels is on doesn't offer very much. We only saw one restaurant, an old Big Boy that has changed hands, and I think one gas station . We all got a bad vibe about this stop of our trip.

Stayed: November 2017, travelled with family
Thank Julie-From-Midwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P B P, General Manager at Holiday Inn Express & Suites Danville, responded to this reviewResponded 21 November 2017

Dear Julie,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DANVILLE.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

While there is not an abundance of eateries next to the hotel, "The Beef House," is located five minutes from our doors. They are rated as the third best Steakhouse in the state of Indiana. They offer a wide variety of choices other than just steak. I apologize for our staffs oversight in not recommending The Beef House to you. The "I and I, " a small family owned restaurant, is also a hop, skip and jump from our doors.

Thank you for bring the slow drain to our attention. Since your departure this has been corrected.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 217-442-2500.

Sincerely,
Matt Groppi
General Manager
217-442-2500
matt_groppi@hotmail.com

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Reviewed 11 November 2017

The best hotel in Danville (off Lynch Road). The hotel was very clean and quiet. The staff at the front desk was very accommodating and helpful. The breakfast was very good (fresh and hot) that included sausage, biscuits and gravy, lots of cereal types, and great cinnamon rolls,

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P B P, General Manager at Holiday Inn Express & Suites Danville, responded to this reviewResponded 13 November 2017

James: thank you for your business and your recent stay. I was delighted to share your review with our team. Thank you for recognizing these hard working individuals. So very pleased our property, product, services and staff exceeded your expectations. I would agree, "we are the best hotel in Danville!" Next time you are passing through, we look forward to being at your service! - Matt Groppi - General Manager

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