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Reviewed 15 October 2021 via mobile

The hotel was very nice. The room was very clean. However, the pool heater was broken and we weren't told this until we went to the pool and saw that it was green. The employee told us we could swim but it would be cold. Um, I don't think so. Also, twice the same employee was getting himself on one occasion coffee when there weren't enough cups for the customers and filling a to go box with food while we the guest waited for him to finish. When we checked out I asked for my receipt to be emailed to me. We've been home for several hours and still don't have that email.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank kellykS9631JP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Krystle Hewitt, General Manager at Irish Cottage Inn & Suites, responded to this reviewResponded 3 weeks ago

We appreciate your and feedback of your stay experience. Thank you for the compliment on the cleanliness of the room. Our Housekeeping Team works hard to ensure the cleanliness of the room and property meet and exceed the guest expectation. We apologize for the inconvenience of the pool being out of service during your stay and the miscommunication from the desk about utilizing the pool. We have followed up with our employee on the importance of the guest being our first priority and appreciate your feedback on the experience you had. We do hope that you will provide us with another chance to regain your confidence in our property and team to provide you with a better experience all around. Lastly, if you still have not received a copy of your receipt please reach out to our Guest Service team on the property and we can help resolve this any provide any additional assistance.

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Reviewed 1 October 2021

enjoyed staying here. Needs some updating. Will stay here again. stayed during covid so things were limited but we found options to eat and do around us. Close to trails and spent lots of time enjoying that.

Date of stay: November 2020
Thank ts1423
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Krystle Hewitt, General Manager at Irish Cottage Inn & Suites, responded to this reviewResponded 3 weeks ago

We appreciate your review and feedback of your stay! We are happy you enjoyed your stay with us! Our goal is to continue to update and improve the guest experience as we continue to come out of the covid pandemic. We hope that if you choose to travel to Galena Country again that we will see you once again!

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Reviewed 26 September 2021 via mobile

Cozy. Friendly. Wonderful. This is a very intimate and lovely place to stay. There is LIVE music in the restaurant in the hotel and the breakfast is delicious. The location is perfect and the space is clean and warm and friendly. It’s a great little place to stay.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank CorkyKot
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Krystle Hewitt, General Manager at Irish Cottage Inn & Suites, responded to this reviewResponded 3 weeks ago

Dear CorkyKot,

Thank you for your review of your stay while visiting Galena! We truly appreciate your feedback! We are happy you enjoyed the live entertainment that Frank O'Dowd's offers on Friday and Saturday nights! Our team is happy that you enjoyed your stay and time on property! Come stay with us again!

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Reviewed 13 September 2021 via mobile

We loved this quaint hotel. The staff was very welcoming. Our room was clean and very comfortable. We loved the free coffee bar downstairs and were also happy to have a mini fridge in our room. We had cocktails in the bar on our first night and decided to have dinner the following evening which was very good, and they had entertainment! The breakfast was much better than some other hotels we’ve been to. A very nice buffet with sausages, potatoes, eggs, bagels, toast, juice etc.
I would definitely recommend the Irish Cottage.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Wanderer26365610348
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Krystle Hewitt, General Manager at Irish Cottage Inn & Suites, responded to this reviewResponded 3 weeks ago

We appreciate your review and feedback about our hotel and restaurant! Thank you for all of the nice compliments about our staff, restaurant, and the breakfast experience! Our team works hard to provide the best experience possible while on property. We hope you enjoyed your time visiting Galena. Thank you for choosing to stay with us! We hope to see you on a future trip!

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Reviewed 7 September 2021 via mobile

We stayed in the king size one bedroom suite. The room was very nice and the bed was really comfortable. The hotel staff was courteous and gave us a Veteran appreciation discount. Breakfast was included each morning. Everyone received the same plated breakfast but they also had scones, toast and fruit that was available buffet style. Due to staffing limitations/COVID restrictions, we did not have automatic daily housekeeping services. Those were only available upon special request from what we were told. We miss having someone empty our garbage bins, making the bedding and removing used towels.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank colettel359
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Krystle Hewitt, General Manager at Irish Cottage Inn & Suites, responded to this reviewResponded 3 weeks ago

Thank you for you review of your stay! We appreciate your feedback about your experience! Ours team want each guest to enjoy their stay to the fullest Thank you for the kind compliments about our staff and the comfort level of the room. Our Housekeeping currently is by request but can be set up to fit the individual guest needs or expectations. We hope that you will come visit Galena Country again and will choose to be our guest again!

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