My husband made a reservation for our 45th anniversary weekend at Abbey's based on the wonderful reviews. In the interest of getting to the point, we found the first night very unsatisfactory. The bed groaned every time one of us moved. It was a cold night and every time the heat came on it roared and blew directly in my face as I lay in the bed. The towels were old, unmatched and scratchy. The bathroom was down two stairs from the bedroom, was from the 60's era which was unattractive but functional but there were no amenities and no Kleenex. The breakfast was not as good as you would get at Country Inn or another much less costly motel. they served fruit cocktail over a very thin slice of cantaloupe and some store bought refrigerated cinnamon roll dough which wasn't even cooked through. Even the coffee was weak and there was no cream, only low fat milk. As a result of our bad night and the fact that we know what kind of service we would normally expect at a good b&b we did not want to spend another night. When I expressed this to Tom, he said that he would not refund our prepayment and never offered any compensation. He said that we kept him from renting the room though he clearly had other room vacancies.
I will say that when we arrived Tom was very friendly and the house was indeed very nicely restored. My husband sometimes has sleep issues which he expressed to Tom at the time of reserving. Tom recommended the carriage house because it has an additional day bed on a small enclosed porch. When the main bed made noise every time either of us moved, he went to try to sleep on this day bed. He discovered it was a 4 or 5 inch thick mattress resting on a piece of 1/2 inch plywood that he could feel whenever he turned over. A truly disappointing experience, and we were relieved to check out the first morning after breakfast even though we lost our money.
- Also Known As:
- Abbey`s High Street Hotel Galena
- Abbey`s High Street b&b