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“Waste of reward points terrible hotel.”
Review of Super 8 Gilman

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Super 8 Gilman
Ranked #1 of 3 Hotels in Gilman
Reviewed 16 October 2017

I made the reservation in Gilman due to the location. If i would have known how bad the hotel was I would have stayed at a different location. The lady at the front desk was not friendly at all she was really rude. Then I got in my room and it smelled like a ash tray smoke smell was terrible. I opened the windows to help air out the room but it was no help. The companion with me is allergic to cigarettes smoke and had to go stay at a different hotel. I would like to have my rewards points reimbursed for this stay. 15,000 points

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Super 8
1  Thank patrickhS9437PZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAY P, Manager at Super 8 Gilman, responded to this reviewResponded 30 October 2017

Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at Gilman Super 8.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Smoking Smell on your recent visit. Patrick I let you know next time please let us know at Front desk Before You leave so we can Resolve your Problem because we not want Our any Guest Unhappy. I have shared your feedback with upper management to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Gilman.
Kind Regards,
Super8 Gilman 815-265-7000

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9 - 13 of 228 reviews

Reviewed 13 October 2017

This stay was a vast improvement over last year’s visit. The total clean up and decorative remake of rooms is remarkable. Fresh, comfortable, and restful.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Super 8
1  Thank 49retiredtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAY P, Manager at Super 8 Gilman, responded to this reviewResponded 30 October 2017

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Super 8 Gilman 815-265-7000

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Reviewed 5 October 2017

Room, bedding and barh were clean, but furniture was old and scarred, sink had rust around the drain, shower/toilet area too small to turn around in. A/c didn’t work. Bed hard and pillows lumpy. Breakfast was adequate but very basic, and seating consisted of 3 tables and broken down chairs. Definitely would not stay again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
Thank rosemP2773PM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAY P, Manager at Super 8 Gilman, responded to this reviewResponded 7 October 2017

Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at Gilman Super 8. Thank you so much for taking the time to write such great things about Cleaning our hotel and service here a Gilman super 8.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding dismal on your recent visit. I have shared your feedback with upper management to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Gilman.
Kind Regards,
Super8 Gilman 815-265-7000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank ronwZ7089VL
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
JAY P, Manager at Super 8 Gilman, responded to this reviewResponded 4 October 2017

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Reviewed 5 September 2017

The hotel was clean and the staff was very friendly. But....... the hotel is located right next to the train tracks and between the screeching of the train brakes and the horns blowing it was not a very peaceful or restful night.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAY P, Manager at Super 8 Gilman, responded to this reviewResponded 6 September 2017

Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Sorry For Train Issue but we let you know please when you coming next time tell on desk clerk Rooms on Truck Parking Side so you have No worries about Train voice issue.Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Please Give Us Another Chance To Provide Superior Service. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Gilman Super 8 Call#815-265-7000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Gilman

Address: 1301 S Crescent St, Gilman, IL 60938-6128
Phone Number:
Region: United States > Illinois > Gilman
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Gilman
Price Range: $72 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Gilman 2*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA and HotelQuickly so you can book your Super 8 Gilman reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Super Eight Gilman
Gilman Super Eight
Gilman Super 8

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