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Reviews (338)
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153
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All reviewswafflesgreek islands restaurantsausagegreat priceenglish muffinsyorktown mallfree wifihot waterthe breakfast arearoom was clean and comfortablethree nightsflat screen tvnon smokinggreat place to staynice areaoak brookwestern suburbs
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9 - 14 of 338 reviews
Reviewed 2 December 2017

I stay here all the time on business 3 weeks a month for the past 4 years and have never had a problem with the staff or management of any kind. The breakfast that they offer EVERY MORNING is better than you could ask for great with something different each day. I have never seen or heard about any issues of anykind. For the guy who said something about (BED BUGS) I know for a fact that they have a very stronge provention policy about this with a extermanator that comes in once a month no mater what if they need them or not. I have seen them here first hand and wish all motels would take this kind of preventive action to make sure the HOTEL is clean and safe for all it's guest. Yes the guest who complained about the bugs could have brought them in them selfs and not known it. Sir grow up and deal with it. I will stay here again and again . The price is great the perks are great. The MANAGEMENT is the best you could ask for and would bend over backwards for any guest. HUNTER ,MELISSA, and the rest of the front desk are the best NEVER RUDE to anyone. Management and staff treat their guest like GOLD. I'm staying here between now and Christmas and between Christmas and NEW YEARS. I wouldn't stay any place else.

  • Stayed: November 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago Lombard, responded to this reviewResponded 1 January 2018

Dear Valued Guest,

We are extremely grateful for your choice of staying at the Sure Stay plus Hotel. I would like to thank you for your business and welcome feedback from our Previous guests. Hope to Host you again on your future stay!.
Thank you!

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Reviewed 1 December 2017

I am always thankful to find a great hotel when I am away from home. I was able to check in to my room early and the staff was amazing. My room was clean and comfortable and the breakfast was great. I will definitely be back.

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank 579toni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago Lombard, responded to this reviewResponded 31 December 2017

Dear Valued Guest,
Thank you for taking the time out of your day to review our hotel. It's exciting to see another guest that has been satisfied with their stay at our Hotel. Our Main goal is to ensure ALL of our guests feel the way you do. If there is anything else we can do to make a future stay with us more memorable, please do not hesitate to contact us !
Thank you and see you soon!

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Reviewed 1 December 2017

This hotel offers an excellent price for decent rooms, a better-than-average breakfast with hot items, and exceptionally friendly and helpful staff. We did encounter a couple problems, but the staff took care of them efficiently. The first room we were given had a very loud fan sound from the heater and they gave us another room right away. The second room we had trouble opening the door after inserting the room key, until a staff member explained that we needed to turn the handle up rather than down. (This is atypical, so I think all guests should really be told about this when they check in.) We slept well, ate well, and were always greeted in a friendly way by staff. It is hard to find a better deal than this hotel in Chicago or its suburbs.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank ari405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago Lombard, responded to this reviewResponded 2 December 2017

Dear Valued Guest,
Thank you for such a wonderful review of our hotel Surestay Plus by Best Western. We are delighted to know you had an enjoyable stay here and hope to see you again,when travel plans permit!

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Reviewed 27 November 2017 via mobile

We stayed here 4 nights and found a bite on our legs, bed bugs, and blood stains on the sheets. They moved us to a different room. When the manager was informed, he was rude and dismissive. Here are the pics. Legal action will be next. Do not stay here unless you want to bring a little something extra back home with you (sand I mean bed bugs).

Stayed: November 2017, travelled on business
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at SureStay Plus Hotel by Best Western Chicago Lombard, responded to this reviewResponded 1 December 2017

Dear Valued Guest, Your comment and review regarding your stay is malicious, unsubstantiated and inaccurate. Upon inspection by 5 experienced employees from three departments it was determined that there was no evidence, proof or indications of the presence of bed bugs in this room. Pictures on a cell phone do not constitute proof, particularly when no physical evidence is found. The hotel is extremely proactive in this matter, we have a professional pest control company inspect rooms every month at random to assure that this kind of problems are eliminated. We moved you to a different room and also gave you a free night on your current stay. The tone of your conversation regarding this matter with our front desk and manager was condescending, deeming and threatening. Thank You.

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Reviewed 26 November 2017 via mobile

Truly loved the price, the room and the breakfast! Hoping the price stays low like this! It will make it easier to visit my daughter! Room 226 was clean (there were a few things that should be fixed door stop in bathroom, the towel rack was dented in two places, toilet ran periodically for no reason, and curtain had broken hook (did not close all the way)) but nothing intolerable) and comfortable. Bed was plenty comfortable. Glad it is part of the Best Western Family as they are our preferred hotel chain! Glad they had eggs and bacon rather than just the normal continental breakfast fair! We will stay here again!!

Stayed: November 2017, travelled with family
Thank rotmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago Lombard, responded to this reviewResponded 2 December 2017

Dear Valued Guest,
Thank you for taking the time to provide feedback regarding your stay. We are in the process of evaluating opportunities for improvement and appreciate your input!. Please keep us in mind on your future trips as well as, hoping to seeing you soon!!

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