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Reviewed 23 July 2017 via mobile

One of the newer remodeled Motel6s that I have been recently. Room was okay ; bed was comfortable. Front desk staff were helpful. Good place for a night or two while traveling. One of the best prices in the area.

Stayed: July 2017, travelled on business
1  Thank plgetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2016 via mobile

We came up for family,this hotel was clean,friendly,helpful and in a great location!everything is within walking distance.we made this our go to when we come up to visit family. We definitely recommend for anyone in this area!

  • Stayed: May 2016
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Feli2587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2016 via mobile

They have skunks! As a last minute opportunity I will say it was ok. It was clean for the most part. However there was a work and some hairs in my room. Ultimately the front desk clerk was nice. I wouldn't stay there again.

Stayed: May 2016, travelled on business
Thank 1AboveCLevel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team Member at Motel 6 Chicago Northwest Palatine, responded to this reviewResponded 20 May 2016

Dear Guest,
Thank you for taking the time to post your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We have procedures in place related to our pest policy that should have prevented the inconveniences you describe. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you describe. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2015

Even for a Motel 6 this location fell far below my expectations, which were very low to begin with. The photos online showing their remodeled rooms look nice and are deceiving. They are no longer in the condition shown. Housekeeping is non existant. They don't wash sheets between guests, instead they just fold them back over for the next visitor. Found multiple hairs on one bed and hairs on a pillow in the other bed. The sheets were all wrinkled the way they look after they've been slept on. They didn't send housekeeping to fix it. Instead made me remake the bed myself. The floor was water damaged and sagged in the middle of the room. The air filter in the air conditioner was clogged with dust because they don't clean properly. The shower head just dribbled water out and it was very difficult to take a shower. Our non smoking room smelled like fresh smoke the whole time probably from the nearby smoking rooms. The common areas smelled like very strong chemicals. I would say it smells like a meth lab but I've actually never been to one. The smell is a mix of ammonia and urinal deoderizer. Very unpleasent. The toilet tank continually ran water all night. There were shady characters hanging out in the parking lot late at night. I got the feeling that some people are living here long term making the motel their apartment. I would have rather stayed at another place with an ugly floral beadspread and outdated furnishings that is clean and cared for than the gross mess that is this motel. There was nothing I enjoyed about staying here. Everything was overshadowed by how filthy and delapidated the building was.

  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank Nicnatros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team member at Motel 6 Chicago Northwest Palatine, responded to this reviewResponded 21 July 2015

Dear Guest,
Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as such, we apologize. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2015

This was very fairly priced--good central location And CLEAN!!!
The rooms are in the process of being updated ask for a king with flat screen and Check to make sure the AC & Heat works before you move in.

This was a nice enough place--inexpensive and Very Clean.
There is free ice a community micro wave and onsite laundry--plenty of parking and Clean!

Room Tip: Ask for an updated room---check the AC
  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Farways2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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