My husband had to work in the Rockford IL area to help with some storms that had just gone through and I had been calling around for a hotel room for him. Amber, the manager, was so helpful. As he was going to be staying several weeks, I had tried to negotiate a better rate than was published and she was the only hotel in that area that would agree to work with me on that. Also, he had to check out for a few days to go to a different location and this hotel had booked up during that time and we found out that his former room was not going to be available when he got back. Once again, Amber came to the rescue! She put him on a waiting list and as there were cancellations, she was able to book him back into the same room for the rest of his stay. This was important to my husband and he has been in that situation before and he kept having to change rooms, which is very inconvenient. She went way above and beyond to be of help to us in my opinion. In addition, the room was great! I was able to spend the last few days of his trip with him and that bed and those pillows had to be the most comfortable I have ever slept on in a hotel. The hot breakfasts are very good too. We are giving this hotel 5 stars due to the comfort of the room and the amazing helpful staff and especially Amber that made my husband's and my stay extremely pleasant. (No we are not related and I am not being paid to write this review!)
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- Also Known As:
- Comfort Hotel Rockford
- Rockford Comfort Inn