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“Clean rooms; friendly staff”

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Comfort Inn Rockford
Ranked #20 of 24 Hotels in Rockford
Reviewed 26 September 2017

Might have given this 5*, but the carpets in the corridors could use an update - or a really good deep-clean. The rooms were spotless, and the super-nice desk clerk (whose name I didn't get, I'm afraid) was happy to give suggestions for places to eat - and deal efficiently with other check-ins at the same time. The slow wiri and lack of connection in our room could have been my Chromebook's fault, as it connected easily in the breakfast room and held in the room.
Very comfy beds, with lots of fluffy pillows. Nice breakfast - scrambled egg and sausage always a bonus.
All-in-all, a good stay

Stayed: September 2017
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2017

Thank you for taking time to complete our survey. It is very important to hear what our customers have to say. I'll let you in on a little secret, we are remodeling. Yea!!! I hope this helps.
We look forward to seeing you again in the future.

Sincerely,

Dee Kuhlemeier
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 139 reviews

Reviewed 21 September 2017 via mobile

The staff was extremely nice. The pool was closed when I called the day before to make sure it was available they said it was. Then when I got there they said it had been closed the entire week. Was upset they lied to me. Breakfast was good. Room was okay. Shower had black mold all over it and the curtain rod was broke. They were completely booked and could not move rooms.

Stayed: September 2017, travelled with friends
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 September 2017

First let us thank you for taking time to complete our survey. We apologize for any issue you may have come across. I will let you in on a little secret, we are in the beginning phases of remodeling. I hope this information helps and surely hope you give us another chance.

Sincerely,
Dee Kuhlemeier
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

I am not kidding. It walked right out of the bathroom and looked at me and then hid behind the fridge. I was on the second floor, so it didn't just sneak in the back door. I got out of there super fast. The lady at the front desk helped me find a different room for the night and said she was going to give me 10,000 points for Choice hotels, which she did not. But a million points would not have made up for having a rat stroll through the room. I travel several nights a week in my career and I am going to have trouble sleeping in any hotel room now. Horrifying!

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank jennifermick3271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 August 2017

Good Afternoon

First of all let us apologize for any issue you may have had. We did contact our pest control company to ensure there was no unwanted guest in the room. I also sen that the points were awarded and it does take a few days to show up. Again we apologize.

Dee Kuhlemeier
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

we were on way to Chicago and stayed one night there , Irs acceptable and to standard . The room is as usual clean and tidy , the bed is firm . There is a pool there to enjoy also and we like it . The parking is spacious and easy to access from front door . I will stay there again next time . Also the price is good and reasonable for value and services offered .

Room Tip: Chose one near the pool if you are travelling in leisure
See more room tips
  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Sub C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for taking the time to complete our survey. It's the opinion of our guest that help us make changes and let the staff know how they are doing. We truly hope to see you again in the future.
Dee Kuhlemeier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

The hotel needs an update. Room smelled very damp and musty. Carpet was very worn and there were melted marks on the sink from a cigarette smoker in years past. Hotel charges for a room safe and wouldn't take it off the bill. That said- the pillows were excellent.

About 20 cable channels. Not all the ones you'd expect. I didn't use the hotel's internet.

For the amount I paid, this is not a good value, and I would not choose to stay at this location again.

  • Stayed: August 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank joanniniowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

Thank you for taking the time to complete our survey. We apologize for any issues you may have come across. We will let you in on a little secret. We are gearing up to remodel. I hope this helps and do look forward to seeing you in the future.
Sincerely,
Dee Kuhlemeier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Rockford

Address: 7392 Argus Dr, Rockford, IL 61107-5283
Phone Number:
Region: United States > Illinois > Rockford
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 24 Hotels in Rockford
Price Range: $78 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Rockford 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Hotel Rockford
Rockford Comfort Inn

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