We booked 2 rooms at the Embassy Suites in Rosemont fro 1/8/2021-1/10/2021 It was absolutely disgusting! Upon arrival we had one room that smelled like old cigars. We were then moved to another room that was filthy. Housekeeping did come up to clean it again but I was appalled at the level of uncleanliness considering the times. All items were marked as cleaned but that was clearly not the case. There was whipped cream on the lamp shade and doorknobs in one room and a filthy microwave in the other. We have stayed at several Embassy Suites in the past and I could not believe this. In fact the night of 1/09 the hotel was swamped with an incredible amount of ghetto people. There is no way that it was compliant with Covid rules. They were running through the halls. The hallway smelled of marijuana. When I complained they said they’d send security at 10pm when they arrive. 10pm??? What kind of service is that? These people began to party in several rooms. I heard them saying they owned the 5th floor. At one point a fight broke out near the elevators. Who know what kind of weapons they had. There was plenty of yelling and screaming and threats. At this point we feared for our children and called the police were called because security obviously could not handle this. I don’t understand how this could possibly happen when you...More
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- 1 (847) 613-1744
- Free Wifi
- Restaurant
- Room service
- Bar/Lounge