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“Bad Management”

Stonewood Ale House
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Ranked #18 of 359 Restaurants in Schaumburg
Price range: US$30 - US$30
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Restaurant details
Good for: Local cuisine
Dining options: After-hours, Breakfast, Reservations
Dining style: Casual Dining
Cross street: Higgins Rd
Description: The perfect balance between a classic restaurant and a great bar!Extensive 70 item menu featuring wood grilled specialties of Burgers, BBQ Ribs, Steaks, Chicken, and Fresh Seafood, as well as Prime Rib, Pastas, Salads and Sandwiches.Warm casual atmosphere features wood walls, cultured stone fireplaces and lots of booth seating.If you’re looking to unwind or relax with friends, The Stonewood Ale House is just the place for you. Our large bar area has a wide selection of over 100 ice cold draft, bottles and can beers featuring a large selection of craft beers. Also available is an extensive list of wines, martinis and specialty drinks. Bar and Dining room open late every night.
Reviewed 21 August 2017

went here at 8pm at night and the food was not satisfactory ask to speak to a manager and was told by the manager the food was cooked fresh in the day time we should have came doing the day time it would have been more fresher.

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Thank mylissajobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STONEWOOD_ALE_HOUSE, Guest Relations Manager at Stonewood Ale House, responded to this reviewResponded 23 August 2017

Dear Mylissajobs,
I want to sincerely apologize for the unpleasant experience you had at our restaurant. I found your comments on Trip Advisor most troubling and I want to unequivocally thank you for bringing this to my attention. Without your feedback I might never have known of it. We are currently looking further into this situation.

We strive to build our reputation one meal at a time We certainly failed to do so with your visit today. And we are honestly sorry.

I do hope you return so that we can show you that we can do a much better job at exceeding your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 255 reviews

Reviewed 21 August 2017

The food and service were very good. Prices were fairly high, but the serving sizes were big. The decor was very nice for a food and bar type of establishment. We were surprised at how noisy it was since the restaurant is pretty separated.

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Thank lildeb2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STONEWOOD_ALE_HOUSE, General Manager at Stonewood Ale House, responded to this reviewResponded 23 August 2017

Hello Deb! Thank you for taking the time to lend us your input. Yes, our portions are famously large and we are glad you found our place comfortable. The restaurant can get pretty boisterous on the weekends from all the groups and families having a great time. Cheers to you!

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Reviewed 20 August 2017 via mobile

Went here spur of the moment and so glad we did. Arrived during dinner hours and there was no wait on a Saturday. Our waitress Rhonda was very pleasant and attentive to us. The food we ordered came out in about 10 minutes, if that. We ordered desert to go and it came out quickly as well. The food itself was very filling and delicious. The restaurant was clean and easy to get through. Would definitely go there again if ever back in Chicago.

Thank 993megani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STONEWOOD_ALE_HOUSE, General Manager at Stonewood Ale House, responded to this reviewResponded 23 August 2017

Thank you Megan for such a detailed review. We love receiving fan mail. For the last 12 years, our guests have enjoyed our commitment to the fundamentals. Delicious, craveable meals, served by attentive and warm servers in a clean, fun environment. Thank you again for your time and your kind words. I will pass your sentiments on to Rhonda. She is a real gem! Please come see us again the very next time you are in the area.

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Reviewed 31 July 2017

We enjoyed a wonderful Friday evening catching up with some old friends. The restaurant and parking lot seemed pretty full, but there wasn't a waiting line. Our waitress was great. She understood we weren't in a rush, and but "checked in" regularly to see if we needed anything. She had mentioned that small samples of beer were available, if we wanted to try something unfamiliar before ordering full glasses, which was great. Many of the beers and wines can be ordered in different sizes, which is appreciated. They also offer some daily beer specials, at reduced prices. The one beverage we wish their drink menu included, at least during summer months, would be red sangria. (They do have a white sangria, but it's not the same.)

Between our table of four, we ordered bbq ribs, fish tacos, Santa Fe Chicken sandwich, and a specialty burger. Everyone loved their meals. It would have been nicer if they had an outdoor table seating area, but the only way that can be done is probably by reducing the parking lot size, which we realize isn't likely. We look forward to returning another time, regardless.

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1  Thank sellbuy1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STONEWOOD_ALE_HOUSE, General Manager at Stonewood Ale House, responded to this reviewResponded 16 August 2017

Thank you for such a glowing review! Our goal has always been to treat our guests with warmth and attentiveness as well as offering a large dinner and drink menu. Glad to hear you were able to catch up with old friends. That is a very important thing to do and we are thrilled we could host that.

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Reviewed 25 July 2017

My experience was good but a few things that just kind of seamed weird to me. First finding the entrance is not in the front or off the parking lot. It is around the side. Then when we were in we sat in the dinning area. We ordered the appetizers but those appetizers specials were only for the bar. I did not understand. So if I get up and move over 2 tables and now I am in the bar area I can get them? That is screwy. Everything else was very good. Food was excellent, service was good, and the place was clean.

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1  Thank Kev521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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