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Reviewed 30 August 2021

I've stayed in this hotel twice, and the only reason I returned the second time is because of Kaitlyn at the front desk. I have traveled all over the country for work and have traveled outside the country many times, and this is the best experience with front desk staff I have ever had. Kaitlyn was extremely friendly and attentive to everything I needed. I would recommend this hotel only because of her.

Date of stay: August 2021
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Thank KaitM1923
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FD Management, Guest Services / Front Office at Best Western University Inn, responded to this reviewResponded 3 weeks ago

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for your recognition and compliments! We do what we can to provide an excellent experience for all guests and we are still doing our best to provide the best accommodations during this pandemic.

If we can be of assistance in the future, please don't hesitate to contact us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021

A family emergency required a last minute hotel stay. Mary at the front desk got us all set up, greeted us upon arrival, she and Kaitlynn took good care of us (questions, cabs, etc). The hotel was clean and fresh and had everything we needed and was in a good area to get last minute needs and grab some meals.

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank Karen K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FD Management, Guest Services / Front Office at Best Western University Inn, responded to this reviewResponded 18 August 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for your recognition and compliments! We do what we can to provide an excellent experience for all guests and we are still doing our best to provide the best accommodations during this pandemic.

If we can be of assistance in the future, please don't hesitate to contact us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021

The customer service was top notch. Room was clean and bed was comfy. Perfect hotel for people allergic to cigarette smoke. Kaitlyn went above an beyond to reserve our room and check us in promptly. We were in a quiet area and really enjoyed the staff's caring attitude.

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank MommaG1963
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FD Management, Guest Services / Front Office at Best Western University Inn, responded to this reviewResponded 22 July 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for your recognition and compliments! We do what we can to provide an excellent experience for all guests and we are still doing our best to provide the best accommodations during this pandemic.

If we can be of assistance in the future, please don't hesitate to contact us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2021

Have stayed here previously, clean and very comfortable. It was quiet, the staff was excellent would definitely recommend The breakfast area was clean, a variety of items offered. There was a pool though I did not use it. I would return here again

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank larjo139
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FD Management, Guest Services / Front Office at Best Western University Inn, responded to this reviewResponded 22 July 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for your recognition and compliments! We do what we can to provide an excellent experience for all guests and we are still doing our best to provide the best accommodations during this pandemic. We look forward to your next stay with us!

If we can be of assistance in the future, please don't hesitate to contact us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021

While the hotels are generally nice, I recommend avoiding the first floor rooms as there can sometimes be bugs. The neighbors can also be sometimes very noisy constantly going in and out of their rooms.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Best Western
Thank srcs2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FD Management, Guest Services / Front Office at Best Western University Inn, responded to this reviewResponded 24 May 2021

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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