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Courtyard Chicago Elgin/West Dundee
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Reviews (103)
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All reviewsmarriott courtyardbistro staffquiet locationvery nice staybusiness tripnice lobbylobby areafloor roomtollwayhometownmattressstarbucks
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11 - 16 of 103 reviews
Reviewed 7 June 2017 via mobile

The 3rd floor room had an extremely hard, uncomfortable king bed. The room seemed clean, but clearly dated. The iron in the room was broken and falling apart.

For a Marriott, this was disappointing.

Service was friendly and helpful at the hotel.

I would stay in a different hotel on my next trip to this area.

Stayed: June 2017, travelled on business
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri V, Manager at Courtyard Chicago Elgin/West Dundee, responded to this reviewResponded 9 June 2017

Dear Mike M,
Thank you for taking the time to leave your comments regarding your experience at our hotel. Unfortunately, I am very sorry to hear that it was not a good stay for you. Our hotel and beds were updated in the last couple years, however the décor and select mattress firmness may not be to everyone's preference. We strive for excellence and appreciate the input to better serve in the future.
Thank you.
Sherri V
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2017 via mobile

Bugs in room. They don't care. Cleanliness is not top priority at this location. Keep your bags zipped if you have to stay here. Places like this give hotels a bad reputation. Go down the street. You'll be able to leave without taking something with you!

Stayed: June 2017, travelled with family
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this reviewResponded 8 June 2017

Dear Bill W,

Thank you for leaving your feedback. Please be assured that cleanliness is our number 1 priority at our hotel. This review is the first that I am hearing of this incident. We take these matters very seriously and act with great urgency. We would like to know more about your stay to ensure that this does not occur again. Please contact the hotel and ask to speak with our Assistant General Manager. I am truly sorry for your experience and please know that this experience does not represent Marriott as a whole, as this is an isolated issue.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

Nice hotel...very clean, good water pressure!...quite...good internet, the only issue I could say is that the access to the complex can be very tricky. there is only one way in and one way out. there is a lot of traffic on N. state (rt 31)

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank BingCh0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri V, Manager at Courtyard Chicago Elgin/West Dundee, responded to this reviewResponded 25 May 2017

Dear guest,
Thank you for taking the time to leave your feedback about your recent stay at our hotel. I am glad to hear your stay with us was mostly enjoyable! As for our hotel access, I do agree that it can be a bit tricky during high traffic hours, unfortunately this is out of our control. Next time you stay with us, stop at the desk before you leave and we can give a few tips on getting out faster!
Thank you!
Sherri V

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

The staff could not have been more accommodating and courteous to our guests. They prepared gift bags with water, snacks, and information about the wedding times and location. They also provided a shuttle schedule and made multiple trips before and after the event. The rooms were clean and comfortable. Usually you pay for breakfast but for the wedding group they provided a free typical hotel breakfast in a private room - it was so nice to wish my guests a safe trip home after they had some breakfast. Everyone commented on how nice it was. Also easy on/off to I-90 for travelers.

Stayed: March 2017
Thank suekolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2017

we stayed here for a dance competition...room was very clean and the pull out couch bed was very comfortable.they were excellent with providing a microwave for my two daughters.and front desk was great when i asked for some toothbrushes. we would definately stay again!

Room Tip: just ask for your need...they were great
  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank francoeurhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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