My 1 star is for the severe lack of customer service and horrible professionalism. I schedule a message over a month in advanced using their online appointment option. It was scheduled for 10:00am. The week of the appointment, I checked my time but noticed a 3:30pm time had opened up. So I took that appointment time instead. That was on a Tuesday and they were closed. On Wednesday, I called to cancel the 10am appt and confirm the 3:30 app. The lady I talked to said everything looked good and confirmed my 3:30pm appt for Saturday. Come Saturday, I show up for my 3:30 appt. The receptionist told me that they did not have me scheduled at all! Another lady came out and said that they don't have any appts and that I should have received an e-mail confirmation about my appointments. I never received any e-mails for either time for my appointment. No where on the website did it say I should expect an e-mail, so I didn't look out for one. The lady made it feel like it was my fault for the error. She did say sorry but her disposition was like "ugh, just leave." And then she just walked away. Why have an online scheduled option if it is not going to work? Not sure how there services are but I will not be back by the way they handle the business.

My hubby and I had a couples massage, and it far exceeded our expectations. Very professional, massage therapists were amazing and it’s very reasonably priced. Tried this spa on a whim and it was an unexpected treasure that we will not forget. Return trips are most definitely in our future.