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“Another great stay”

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Sheraton Indianapolis City Centre Hotel
Ranked #47 of 188 Hotels in Indianapolis
Reviewed 3 January 2012

I've stayed here a lot, most recently yesterday. The staff continues to be great. The room was comfortable and quiet. Breakfast at the circle cafe was quick, the service was good, and the food was great. I enjoyed my stay here again and I'll be back.

Room Tip: Tell the front desk what you need. They're very helpful.
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  • Stayed: January 2012, travelled with family
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Thank StElmoChatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndyGM, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 19 January 2012

Thank you for your kind words. The feedback of our valued guests, such as yours, is of great value to us. We appreciate your positive comments about our staff, room, and restaurant service and we look forward to serving you in the future.

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605 - 609 of 741 reviews

Reviewed 3 January 2012

great location, especially since we were there for a wedding in the Sheraton ballroom but many negatives. No hot water, we complained, were told an "engineer" would take care of it but nothing changed. There was no way to cool down the room. Apparently at some point the hotel "switches" from air conditioning to heat and there is no going back. Turning down the thermostat just causes the heat to blow less... Hate paying for internet and parking but that seems to be the norm any more for hotels at this level.

  • Stayed: December 2011, travelled with friends
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Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndyGM, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 19 January 2012

We apologize for the several inconveniences you experienced during your most recent stay. Water and room temperature have been a challenge for us in some of the guest rooms and currently we are working on improving that. We could have ensured a more comfortable stay by accommodating a room change and we regret we did not do so. We thank you for your feedback and honestly hope to have you stay at our hotel again in the future.

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Reviewed 24 December 2011

My son and I stayed for one night to catch the Colts / Texans football game mid-week a few days before Xmas. The hotel was decorated nicely and the location was perfect for us just 5 blocks from the stadium. Our room view was of the monument in Centre City. The room was average size and clean. The beds were good and we had a flat screen HDTV. There was free wi-fi in the room and loby. The only issue I had was the 20 dollar a day parking fee. The hotel has a restaurant, bar and Starbucks on site.

  • Stayed: December 2011, travelled with family
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Thank cartaynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndyGM, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this reviewResponded 19 January 2012

We are happy to hear that your experience at our hotel was pleasant. Thank you for your kind words about our rooms, location, and amenities we offer. We hope you had a great time at the game. Come back and see us again soon!

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Reviewed 11 December 2011

Beds were comfy, pillows were not, lots and lots of noise...could even hear the next door guests using the bathroom. Sounded like the water lines were going to explode anytime someone around or above you flushed the toilet or turned on the shower. Gang activity or something requiring lots of cops happening across the street from the hotel lobby. Parking rediculously priced...overall worst hotel experience of my life.

  • Stayed: December 2011
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3  Thank travelgal1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

I am a Starwood member and normally on visits to Indianapolis I stay at the Westin property. On my visit in May the Westin was sold out so I opted for the Sheraton since it was only a few blocks away. I will avoid it in the future. Other than the location it doesn't have much to offer. The gym is small and in what seems like a basement. The Internet connection was terrible. The hotel doesn't even have pay per view for ordering a movie. There is a Starbucks downstairs and you can walk to everything in downtown but that's it.

  • Stayed: May 2011, travelled on business
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3  Thank mollolson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 188 Hotels in Indianapolis
Price Range: $178 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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