I stayed at this Sheraton a few days out of the week for the past 3 months on a recent project that I was on in Indianapolis. The staff are friendly, respectful, and courteous. The rooms are OK and the place is definitely not new. It's the typical Sheraton experience that you would expect.
There are definitely many areas that can be improved and the Marriott down the road is much nicer while being similarly priced, so I am only giving this property 3 stars.
Areas of Improvement:
First, someone needs to do a walk through of all floors and elevators on a daily basis to make sure the property is clean. For example, the stainless steel elevator walls and doors are disgusting with fingerprints, water stains, etc. and needs to be cleaned daily. Second, the lounge has decent food but every time I have dined there, there were dozens of fruit flies. The visible trashcans behind the bar need to be swapped with ones that close and hidden fruit fly traps need to be set around the lounge area. Third, I appreciate the hotel trying to promote loyalty with Platinum guests by offering bonus point drawings in the concierge lounge, but in the clear jar, I saw that most of the business cards were Sheraton employees. It doesn't make sense to me that a bonus point drawing intended for guests would include Sheraton employees. Finally, the valet person is never there during the evening hours and when checking in causes 5-10 minutes of delay. It's should either be a full-time valet or no-valet.
Other than these areas of improvement, I think the hotel is in a good location and the people are very friendly. However, if you want a nicer place the Marriott down the road is the way to go.
- Official Description (provided by the hotel):
- Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton Indianapolis Hotel
- Indianapolis Sheraton