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“Lack of respect.”

Broadway Historic Tavern
Ranked #24 of 74 Restaurants in Madison
Price range: US$0 - US$30
Cuisines: American
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Dining style: Casual Dining
Description: INDIANA'S OLDEST TAVERN Serving our friends for over 178 years! Casual dining, lively, friendly atmosphere, in a historic setting. BBQ Ribs, Pasta, Steaks,more Live entertainment!
Reviewed 1 October 2017

Just had lunch here. Food was ok. The service on the other hand was horrible. I will never be back and I do not recommend this place. Regardless of the day and the activities going on on Madison. You would think customer service would be at the for front. Not for our server, only excuse.
And the fact that they responded with the 'ha ha' reaction on face book shows you just what kind of service you can expect from them in top of the issues we had. We expected them to be slow due to how busy it was in Madison. What we didn't expect was to get our drinks mixed up and not even full. Once we placed our order she brought our food out with no condiments for my husband's burger. She said she'd bring them back. She never did. He decided to eat since it would probably be cold by the time she got back. We never saw our server again until we flagged another server over. Did not check on us once, no drink refills and definitely no condiments for the burger. All of this on top of not being even the slightest bit friendly or welcoming. When we finally got our check I did let her know we wouldn't be returning. Instead of a sincere apology we got excuses. Working with the public is difficult but she did herself no favors and if she is reading this then hopefully she's also considering the career change as I suggested.

    • Value
    • Service
    • Food
Thank Adrian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 161 reviews

Reviewed 4 September 2017 via mobile

Food was good.
Service sucked!
Waitresses were bickering -- one who had long hair in pony tail seemed to be upset with other servers. Bad customer service! Didn't ever see a manager.
Atmosphere is lacking. Needs deep cleaning.

Thank Bubba116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

I had the breaded tenderloin sandwich and German fries. My wife had the chicken marsala. Both were excellent! The tenderloin was fresh, good meat. Nothing like those frozen pre-made things you get at most places. The chicken marsala was served on a bed of noodles and was delicious.

The hostess was very patient in seating us, as we sort of toured the various rooms looking for the most inviting place to sit. Our waitress took her time describing various dishes to us.

We will definitely return here on our next trip to Madison.

Thank fwrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

This place is historic, dated and dusty. That may be fine for some visitors. We were visiting in July and the place was decorated with Christmas nutcrackers. The dining room had a table and chairs with a sign the stated, "broken". Okay? Why done you get rid of it? Bathrooms could use a little attention. The cheap modern tables and chairs just don't help the historic ambiance. They would go better in a no frills plate lunch diner. The meatloaf special was tasty and our waitress, who also tended bar was very cordial and attentive so we give 3 stars.

Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017

Very good food and service! I have never ordered anything here to eat that I have not liked, that is how amazing this place is.

Thank thecomptons2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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