Just had lunch here. Food was ok. The service on the other hand was horrible. I will never be back and I do not recommend this place. Regardless of the day and the activities going on on Madison. You would think customer service would be at the for front. Not for our server, only excuse.
And the fact that they responded with the 'ha ha' reaction on face book shows you just what kind of service you can expect from them in top of the issues we had. We expected them to be slow due to how busy it was in Madison. What we didn't expect was to get our drinks mixed up and not even full. Once we placed our order she brought our food out with no condiments for my husband's burger. She said she'd bring them back. She never did. He decided to eat since it would probably be cold by the time she got back. We never saw our server again until we flagged another server over. Did not check on us once, no drink refills and definitely no condiments for the burger. All of this on top of not being even the slightest bit friendly or welcoming. When we finally got our check I did let her know we wouldn't be returning. Instead of a sincere apology we got excuses. Working with the public is difficult but she did herself no favors and if she is reading this then hopefully she's also considering the career change as I suggested.
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