My live in NWI and used to be huge Q fans. We like it so much that we used to drive to LaGrange IL and line up for their BBQ.
When they announced they were moving to Schererville we were thrilled because we would have to make that long drive anymore.
I hate leaving bad reviews because I know how impactful they can be on a business....but Q has really allowed the Schererville location to drag down the brand....at least in my mind.
It started last Christmas (2015) when we were hosting family for Christmas Eve. We decided Q-BBQ was a great catering idea because we loved it so much. We preordered everything and schedule pickup around 30 minutes before they closed. I picked up the food and asked if I needed to go through the bag to make sure all of the food was there. They assured me there was no need....the cashier personal assembled the order and i was set to go. Got home and opened everything up and sure enough they forgot 2 lbs of spicy sausage. I was furious because I had a house full of people on the way. I called and called but of course they were closed!! After calling the 5th or 6th time a guy answered the phone. He said he was the night cleaning guy. He told me to come in and he would help....and he did...he gave me the sausage we paid for. Very frustrating....but I got over it.
Yesterday we went in again for dine in and couldn't have been more disappointed. We ordered a 3 meat plate which is not inexpensive. Sadly the mac and cheese came out dry as a bone as if it had been sitting under a heat lamp forever and the burnt ends (which was an up charge) came out like a pile of slop with a few chunks of ends and a bunch of shredded like meat loaded in sauce. We ate the spicy wings and sausage and basically just left mac and ends sitting there and left.
Not sure how this location could be so much worse then the others....but we won't be back to any of the locations!
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