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“Dirty Shower”

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Hilton Garden Inn South Bend
Ranked #3 of 30 Hotels in South Bend
Certificate of Excellence
Reviewed 5 weeks ago

The first room we checked into was not cleaned...the beds were unmade. The second room was nice other than the shower. The shower was covered with mold and mildew. It was not what I would have expected at a Hilton.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 908reginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnSB, Front Office Manager at Hilton Garden Inn South Bend, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to give us feedback regarding your recent stay. We are very sorry for the issues you experienced with your shower. Please feel free to email me further to discuss your stay, we would love the opportunity to make sure you are satisfied with our service.

Thank you,
Matthew Sowers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 14 of 604 reviews

Reviewed 14 October 2017

From the staff, to our hotel room,to our dining experience, everything was exceptional! Hotel was very clean; hotel lobby inviting with flavored water in the afternoon and complimentary coffee in the morning. If we ever find ourselves in the area, we would stay at the Hilton!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnSB, Front Office Manager at Hilton Garden Inn South Bend, responded to this reviewResponded 19 October 2017

Thank you very much for the great review! We are so glad you enjoyed your stay as well as the accommodations at our property. If you are ever in town, we hope that you stay with us again!
Thank you again!
Matthew Sowers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

You can’t go wrong at this hotel - a great location on the campus of St Mary’s College and right next to Notre Dame and also close to downtown. The facility is clean and modern and the rooms are spacious and well-equipped. But what really makes this hotel stand out are it’s staff and the restaurant. Everyone goes out of there way to help you, from check-in to waitstaff, to really any employee you even meet anywhere in the hotel. The restaurant, unlike most Hilton Garden Inns, is locally - maybe even independently - owned. The food is absolutely fantastic and the menu choices are way beyond normal HGI fare. Unfortunately, my wife and I were only able to sp nd one night here, but, without hesitation, I would highly recommend staying here on your next trip to South Bend.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnSB, Front Office Manager at Hilton Garden Inn South Bend, responded to this reviewResponded 19 October 2017

Thank you very much for the great review! We are so glad you enjoyed your stay as well as the accommodations at our property. If you are ever in town, we hope that you stay with us again!
Thank you again!
Matthew Sowers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

We had a very good experience with staff and services. The room was very clean and neat. Easy walk to Notre Dame Campus for visits and games. We really enjoyed our stay. Of course, very expensive for game weekends with a two day minimum.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnSB, Front Office Manager at Hilton Garden Inn South Bend, responded to this reviewResponded 19 October 2017

Thank you very much for the great review! We are so glad you enjoyed your stay as well as the accommodations at our property. If you are ever in town, we hope that you stay with us again!
Thank you again!
Matthew Sowers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

Legit place, clean, little pricey but it's an nice hotel so you pay for what you get. It's close to Notre Dame college which was pretty cool to drive by and see. I wouldn't recommend the liquor store down the road if you like piss warm beer.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 964michalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnSB, Front Office Manager at Hilton Garden Inn South Bend, responded to this reviewResponded 19 October 2017

Thank you very much for the great review! We are so glad you enjoyed your stay as well as the accommodations at our property. If you are ever in town, we hope that you stay with us again!
Thank you again!
Matthew Sowers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn South Bend

Address: 53995 Indiana State Route 933, South Bend, IN 46637-3345
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in South Bend
#4 Romantic Hotel in South Bend
#7 Business Hotel in South Bend
Price Range: $139 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn South Bend 3*
Number of rooms: 100
Official Description (provided by the hotel):
Hilton Garden Inn- South Bend is conveniently located off the Indiana Toll Road on Saint Mary's College Campus, adjacent to the University of Notre Dame and less than 10 minutes from the South Bend Regional Airport. Not only do we offer an amazing location, but our amazing amenities, helpful staff, Bistro 933 Restaurant/Lounge and the 15,000 square foot Gillespie Conference Center all make your next business trip, convention/meeting, family get-a-way, or wedding weekend rememberable and wanting to come back! ... more   less 
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Also Known As:
Hilton Garden Inn South Bend Hotel South Bend
Hilton South Bend
South Bend Hilton

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