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Reviewed 15 September 2019

As much as I like the Holiday Inn Express chain, this is one location to avoid. The walls are paper thin and we could hear everything going on in the room on the other side of the wall. Luckily they quieted down by 11:00 pm, but it was frustrating having it bleed through. Our room faced the highway and the road noise was loud enough to be annoying. Usually we can run the fan to provide white noise to drown it out, but the controls in the room didn't allow for the fan to constantly run.

The room was out of kleenex, not a big deal, but something that should be checked and there were loose tiles in the bathroom. Not major stuff, but a reflection of a lack of detail on the management's part.

Finally, we arrived at 3:00 pm for check in and we requested a room on the non-highway side. We were told that they were still being cleaned which left us no option but to take a highway side room. It would make more sense to me to have some rooms on the more desirable side of hotel available for guests at the check in time. Poor management. The best rooms on top floor in the hotel weren't available until 5:00 pm.

Room tip: Stay away from the highway side of the hotel
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank 19Happy_Wanderer_53
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dubuque-West, an IHG hotel, responded to this reviewResponded 29 September 2019

Hello 19Happy_Wanderer_53,

Efficient and comfortable are words that best describe Holiday Inn Express. Sadly though, the issues you had with the tiles in your bathroom and poor room soundproofing made it hard for you to get rested. I'm sorry your visit didn't go as planned. But don't worry as I've already looped in the hotel about your feedback. They will make sure that actions are taken to improve the quality of their accommodations. I have also sent you an email to follow-up on this matter.

We promise a better experience next time, so I hope you give us another try. Thank you again for choosing to stay with us!

Regards,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019 via mobile

This hotel looks fairly new. Nicely priced and good location. Room was very clean. Staff are great. They gave us a recommendation for dinner. It was wonderful. We would stay here again if we are in the area

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Bob0409
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 September 2019

Traveled with my 84 year old mother to visit family. Rooms were very nice but the walls were very thin. We were on the second floor and you could hear everyone walking on the third floor . Had to call front desk at 11pm at night because you could hear TV from room on one side of us and then the other side you could hear the dog barking and people talking.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank Sue V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dubuque-West, an IHG hotel, responded to this reviewResponded 26 September 2019

Hello Sue V,

Thank you for looping us on your experience during your stay at the Holiday Inn Express Dubuque-west.

We offer everything guests need and provide more where it matters most. I am glad you found our location accessible to where you need to be, and you were pleased with our rooms. We're thankful for the overall high ratings from your review.

I read the noise from the other rooms made you felt uneasy during your stay. I am sorry for your discomfort. I have shared your comment with the hotel management who responded with genuine concern for the impact this had on your stay. I am positive our hotel will take the necessary actions to prevent the same from happening again and to ensure the joy of travels at all times.

I hope this matter will not deter you from keeping us as your dependable choice for your future travels. We promise to keep the balance of your home to make the value of your experience worth for all the right reasons.

Kind regards,

Jeraldine R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

The building and rooms were modern, clean, and well maintained. Rooms have a small fridge and microwave. The breakfast has better than average. We did hear noise from the common wall with the room next to us, but otherwise they have a sign in the lobby that lists quiet hours from 10pm to 7am. The manage, Lynette, could not have been nicer at check in. Located near shopping and restaurants.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank David K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2019 via mobile

This was a very quiet, clean motel. Would recommend to others. The breakfast was also very well set up and maintained. Friendly staff welcoming guests. Rooms large and comfortable with working air conditioning. Nice bathroom.

Date of stay: September 2019
Trip type: Travelled with friends
Thank dred1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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