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Traveller rating
560
288
84
27
23
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All reviews ping pong pool area old chicago game room great pool hot tub room was clean tables and chairs great place to stay front desk staff get away nice stay yogurt staff was friendly mississippi river atrium bw
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Reviewed 23 August 2021

Joyce was so friendly at check in. The lobby was very nice. The pool area is great for families - pool, hot tub, pool table, ping pong table - lots to do. The hotel was clean. It was a great location for shopping in Galena (12 min) and also visiting Dubuque downtown area and for Field of Dreams (30 min). Close to other shops (grocery, fast food ..) i would stay here again.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank Loni H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 3 September 2021

Thank you for taking the time to let us know about your recent stay at our property. We are so happy to hear you enjoyed our staff and facilities. We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

Pool has scum on the side bath tubs were disgusting, black stuff was coming out of the faucet. My son cut his foot on the pool wall and all they did was wipe up the blood. Did not even clean the pool.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank jessicasmall18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 3 September 2021

I would like to thank you for completing a review regarding your recent stay at our property. The feedback we receive from these surveys is greatly appreciated and very useful to us. I am sorry to hear that your most recent stay with us was not a pleasant one. I can assure you that the problems you experienced are being resolved. We at the Best Western Plus Dubuque strive for excellence and want to make everyone's stay with us a pleasant one. We hope you will give us another opportunity to provide you with the kind of stay we pride ourselves on.

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Reviewed 8 August 2021

This BW was outstanding!! The connected Old Chicago was outstanding! Lots to do at the hotel, plenty of room in the rooms. I LOVED being able to simply test the front desk with requests and questions.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank mittermeierk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 3 September 2021

Thank you for completing a review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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Reviewed 4 August 2021

We have stayed here a number of times when we have gotten together for a family reunion in Dubuque. We have family that comes from both sides of the US and this is our meeting place. I especially enjoy the seating area near the pool. We can all get together and visit without infringing on any one's room. While the kids swim we can all visit and still watch the kids in the pool. The breakfasts are always fantastic, something for everyone.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank ralphmiller77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 3 September 2021

Thank you so much for your positive feedback! Our goal is always to provide a pleasant stay for our guests, and from your comments we feel we have exceeded that. We hope to see you again when your travels steer you this way!

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Reviewed 3 August 2021

We had a great time celebrating a family wedding. The hotel was clean, pool was open, game room had everything working, air conditioning was working well, rooms were quiet. Wedding reception went well, good food and drinks.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank mwagner122021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 3 September 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are pleased to hear your wedding reception went well and you enjoyed your stay. We hope you will come back and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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