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Reviews (413)
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204
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All reviewsthe concierge loungedes moinesfront deskroom servicethe shuttle driverjordan creek mallcar showbreakfast buffetnice hotelwould highly recommend this hotelhot tubfresh fruitlobby areawould stay againrooms were very cleanbed was very comfortableroad trip
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Reviewed 14 August 2016

We stayed there for 4 nights attending a conference. Everything about the hotel was perfect-no complaints at all. The check in was flawless, all the staff from housekeeping to doorman were kind, professional and helpful. The conference rooms were convenient, furnished lavishly, and the banquet meal that was served on the last day was delicious!

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Service
Thank msbones047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 15 August 2016

Dear msbones047,

Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016

EVERYTIME I entered the hotel the entire staff welcomed me...this place has customer service down!!!

My stay was excellent with heavenly bedding and great eats!

My only complaint is I wish they would have had some vegetables and salad in the concierge lounge.

Otherwise the stay was great with rockin' internet connection and excellent location in upscale West Des Moines.

  • Stayed: August 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 25 August 2016

Dear Rebecca C,

We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

We stayed here on our way back from Colorado and after about a 10 hr drive this hotel was perfect! Amazing service from the front desk!!! Room was very clean! and we were able to order room service and a bottle of wine from the bar! So nice not to have to find somewhere to eat when all you want to do is crawl in bed from the long drive! Perfect stay!!! Very convenient off the express way!

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank garynyssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 8 August 2016

Dear garynyssa,

I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our clean rooms and ample food service. We appreciate your recommendation, but of course the highest form of praise would be your return!

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016 via mobile

Hotel is very nice, clean, and close to the mall. Staff is welcoming and friendly. Breakfast is decent too. Would definitely stay again when in area...
Only recommendation is to maybe have air conditioning looked at. It's very noisy when it's turned on and it wakes you up every time if you a light sleeper.

Stayed: August 2016, travelled with family
Thank Mirsada I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 8 August 2016

Dear Mirsada I,

We take pride in providing the best accommodations and service; your feedback is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding the air conditioning. Thank you for your time in reviewing our hotel.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2016 via mobile

Stopped on our way to South Dakota. Very clean and staff was friendly. There is a nice onsite restaurant. Beds were comfortable. Kids enjoyed the pool which was also very clean. Would stay here again. City of West Des Moines is very nice and hotel close to shopping and restaurants.

Stayed: July 2016, travelled with family
Thank DebRoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 1 August 2016

Dear DebRoush,

I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

Best,
Lisa Tuller
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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