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“Good proximity to freeway; helpful staff”

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West Des Moines Marriott
Ranked #7 of 22 Hotels in West Des Moines
Certificate of Excellence
Reviewed 16 August 2016

Because of a mix-up on my part my daughter and I were given a room with one king size bed instead of two queens.. After bringing this to the clerk's attention, he immediately upgraded us to a king suite that had a foldout couch bed, as well as two tvs and a much larger bathroom area. We were very satisfied. This same clerk went out of his way to be helpful regarding restaurants close by. He was truly "all in" to provide outstanding service. Our room was very comfortable and clean.

Stayed: August 2016
Thank dwilsonwing80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 17 August 2016

Dear dwilsonwing80,

It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 76 of 401 reviews

Reviewed 14 August 2016

We stayed there for 4 nights attending a conference. Everything about the hotel was perfect-no complaints at all. The check in was flawless, all the staff from housekeeping to doorman were kind, professional and helpful. The conference rooms were convenient, furnished lavishly, and the banquet meal that was served on the last day was delicious!

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Service
Thank msbones047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 15 August 2016

Dear msbones047,

Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return.

Best,
Lisa Tuller
General Manager

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Reviewed 13 August 2016

EVERYTIME I entered the hotel the entire staff welcomed me...this place has customer service down!!!

My stay was excellent with heavenly bedding and great eats!

My only complaint is I wish they would have had some vegetables and salad in the concierge lounge.

Otherwise the stay was great with rockin' internet connection and excellent location in upscale West Des Moines.

  • Stayed: August 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 25 August 2016

Dear Rebecca C,

We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

We stayed here on our way back from Colorado and after about a 10 hr drive this hotel was perfect! Amazing service from the front desk!!! Room was very clean! and we were able to order room service and a bottle of wine from the bar! So nice not to have to find somewhere to eat when all you want to do is crawl in bed from the long drive! Perfect stay!!! Very convenient off the express way!

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank garynyssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 8 August 2016

Dear garynyssa,

I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our clean rooms and ample food service. We appreciate your recommendation, but of course the highest form of praise would be your return!

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016 via mobile

Hotel is very nice, clean, and close to the mall. Staff is welcoming and friendly. Breakfast is decent too. Would definitely stay again when in area...
Only recommendation is to maybe have air conditioning looked at. It's very noisy when it's turned on and it wakes you up every time if you a light sleeper.

Stayed: August 2016, travelled with family
Thank Mirsada I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 8 August 2016

Dear Mirsada I,

We take pride in providing the best accommodations and service; your feedback is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding the air conditioning. Thank you for your time in reviewing our hotel.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Des Moines
#4 Business Hotel in West Des Moines
Price Range: $160 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

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