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Reviews (410)
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All reviewsthe concierge loungedes moinesfront deskroom servicethe shuttle driverjordan creek mallcar showbreakfast buffetnice hotelwould highly recommend this hotelhot tublobby areawould stay againrooms were very cleanbed was very comfortableroad tripbusiness trip
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Reviewed 17 May 2017

It was a 2-day sponsored event by Brokers International who hosted America's #1 CPA & IRA Advisor, Ed Slott for a workshop/seminar among about 60 Financial/Tax Advisors in the country.

The hotel is nice, clean and well-provided. The staff are courteous and helpful. Food was great.

  • Stayed: May 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank UnifirstResources
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 18 May 2017

Dear UnitfirstResources,

We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel for your conference. Thank you for your kind feedback and we look forward to hosting you again.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017 via mobile

Nice Hotel. A bit pricey, but many amenities. Complimentary drinks & light food in the evening and a great breakfast.
Rooms are well kept & roomy. Quite rooms. Great beds. Spacipus well kept bathrooms. Easy check in.

Stayed: March 2017, travelled as a couple
Thank Kirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 17 May 2017

Dear Kirk D,

We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our modern rooms and abundant amenities. Our associates are the key to providing our guests with a satisfying stay. We appreciate your kind remarks and hope to see you again.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017 via mobile

This hotel needs some updates. From the toilet seat to the location of the toilet paper was over 6 feet. Really? The toilet paper should be accessible from the seated position on the stool. No hair dryer in the room. Friendly staff. Clean. I recommend they change to Keurig coffee makers in the rooms. Disappointed.

Stayed: April 2017, travelled on business
Thank RiverCities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 2 May 2017

Dear RiverCities,

Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. The little details definitely do make a trip and we regret we missed the mark. I have noted your recommendations regarding our bathroom design and coffee maker. Your feedback provides us with the valuable information we need to improve the guest experience. We appreciate your time in reviewing our hotel and hope that you will consider a return visit.

Sincerely,
Lisa Tuller
General Manager

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Reviewed 8 April 2017

upgraded to a suite with living room/desk combo and separate bedroom. cocktail lounge in lobby area. full breakfast offered in the morning for $10.95 with omelet and waffle stations. Also could grab fruit and yogurt for about $3. Several nice seating areas in lobby for lounging with a beverage or visiting with colleagues.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Patti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 10 April 2017

Dear Patti K,

I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments about our accommodations and amenities. We appreciate your patronage and hope to see you again soon.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

A small group from our leadership team was staying at the West Des Moines for a meeting. We were going to request an Uber for transportation to the restaurant, but none were available. I asked Freddie, who was driving the shuttle that night, if he would be able to take 12 of us to the Flying Mango. He needed to check, because it was over the radius for shuttle service. His manager agreed to it, and Freddie not only shuttled us to the restaurant, he also picked us up, and took us to our team activity for the evening, and then back to the hotel. Freddie definitely went beyond the call of duty that evening!

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank glmessmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 15 March 2017

Dear glmessmore,

We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort your group experienced while staying with us. I thank you for your time in reviewing our hotel and look forward to sharing your kind remarks with Freddie. We hope to host you again soon.

Best,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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