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Super 8 Colby
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Reviews (375)
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All reviewsroom was cleanbiscuits and gravynon smokingcoffee makerno frillsfree breakfastnice tvno petslate at nightplace to staydesk clerksmoking roomnight staydefinitely stay here againdecent breakfastupon checkyogurt
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Reviewed 13 April 2016

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Super8ColbyStaff, General Manager at Super 8 Colby, responded to this reviewResponded 27 May 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 April 2016

I'm a business traveler and have stayed here for many years. If you're the clean and quiet type and want a peaceful nights sleep, request the Cabana, a separate building
for such folks, and you can park close to your door and get in and get out quickly.
Great things about rooms: Clean and fresh smelling, no pet or smoking odor, clean carpet, good mattresses, good lighting, thermostat that works, fridge/microwave, granite lavatories with better-spout faucets, hot water for shaving, heat lamp in bathroom, good shower pressure, Super 8 price. I like Rm 124 because you get a desk and a table. Westernized Indian owner is great with people. Fluent English, handsome fella, doesn't hibernate in the back. Your comfort is his main concern.

Room Tip: Read my review
  • Stayed: April 2016, travelled on business
    • Value
    • Location
    • Service
Thank charleyralstin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8ColbyStaff, General Manager at Super 8 Colby, responded to this reviewResponded 27 May 2016

Dear Valued Guest,

Thank you very much for your positive feedback. We are pleased that you continue to find our property satisfactory to your needs and enjoy your stay every time. Clean rooms and helpful courteous service are our highest priority. We look forward to seeing you again. Again thank you for taking the time to post a review.

Regards,
The Management Team
Super 8 Colby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2016

We reserved a room at this facility for one night on our way to Colorado from St. Louis. We made the reservation around 5pm because a winter storm was moving across CO and KS and we wanted to have a place to stay for the night if the interstate was closed. Around 9 pm, we learned that the interstate was, in fact, closed, but approximately 75 miles East of Colby., which would have made it impossible to get to the hotel. I immediately contacted the hotel to confirm that the interstate was closed there and then to cancel our reservation. The person who answered the phone was very rude, claimed he had no idea what the status of the interstate closure was, said he could not cancel my reservation or refund my money because I booked through Orbitz and hung up on me. I then contacted Orbitz who contacted the hotel on my behalf. The first operator was told no refund by the hotel clerk, so I asked for a manager from Orbitz who also contacted the hotel and who was also denied the refund request. The clerk apparently told the manager from Orbitz to call back the next morning at 10 am, when a hotel manager would be there. The next morning at 10, while still stranded in Ellis, KS (approx 90 miles east of Colby) because the interstate was still closed even further East at that point, I called orbitz again. They contacted the Super 8 again, spoke to the manager and the request for a refund was again denied. I then asked for a manager from Orbitz, who after hearing my situation, issued a refund from Orbitz. My understanding is that the hotel was paid by Orbitz immediatly after I booked, and that is upsetting. I applaud Orbitz' customer service and hope they discontinue their relationship with the Super 8 in Colby as a result of their deceptive practices and caution anyone else who tries to book with them that you may be ripped off even if an Act of God prevents you from staying there. We ended up calling the Days Inn in Ellis, Kansas, which was East of the interstate closure. We were able to reserve a room there and they advised that in the event the interstate closed East of them before we arrived, preventing us from using our reservation, they would not charge us for the stay. In the future, we will be avoiding the Super 8 in Colby and will certainly not be making any reservations there.

  • Stayed: March 2016, travelled with family
    • Service
Thank Princessjillini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8ColbyStaff, General Manager at Super 8 Colby, responded to this reviewResponded 27 May 2016

Dear Valued Guest,

We are so sorry that your stay with us was less than satisfactory. Reservations made through third-party services (Orbitz, Hotels.com, Expedia, etc.) are unfortunately prepaid reservations, meaning the third-party service collects money from the guest and gives the hotel the money after commission is collected. So since its prepaid we as the hotel are not allowed to cancel your reservation, because we would not be able to return the money paid back to the guest. Therefore, the guest is required to call the third-party service to cancel. Unfortunately, Orbitz failed to mention that the card provided by Orbitz was not charged. So held the ability to issue a refund at anytime. Nonetheless, we do want to apologize for the issues you encountered during your trip. Thank you for your feedback, and we hope to be serve you in the future!

Regards,
The Management Team
Super 8 Colby

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Reviewed 6 April 2016

Front desk gentleman was very accomadating and fast check in. Price from our experience was good. Offered coupons from 2 different dining places which we appreciated. Back door though was not a secure door, but no issues arose. Heater worked ok but no themostatic control and either too hot or cold if turned off because of noise and heat. Parking great. Clean rooms and in good condition plus nice tv. Best thing was the friendliness of the staff. All in all a good experience

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Z5408RKstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8ColbyStaff, General Manager at Super 8 Colby, responded to this reviewResponded 27 May 2016

Dear Valued Guest,

Thank you! We are so excited to hear that you had such an enjoyable stay with us at the Super 8! We strive to provide our guests with the highest levels of service and satisfaction, and your comments let us know we are doing a great job. Your comments on the maintenance have been addressed with the management team to ensure these situations are quickly remedied. Thank you for your patronage and your feedback, and we hope to see you again soon!

Regards,
The Management Team
Super 8 Colby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2016

After running around checking sites out my husband and I decided we were both tired and just wanted to relax. We have stayed at many Super 8's while on our adventures, so we decided to give this one a try and we were glad we did. Check in was quick and staff were friendly letting us know about places to eat in the area. Our room was spacious and clean. Breakfast is the usual continual style pastries, waffles . It is conveniently located right off highway 70. If in the area we will definitely stay here again.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank cookies6299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8ColbyStaff, General Manager at Super 8 Colby, responded to this reviewResponded 27 May 2016

Dear Valued Guest,

Thanks for your fantastic review. Our staff works hard each day to provide a great experience for our guests, and we’re overjoyed that you experienced just that. I have shared your feedback with our entire team. Thank you again for your feedback and look forward to seeing you again soon!

Regards,
The Management Team
Super 8 Colby

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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