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“Rude and incompetent”

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Best Western Plus Butterfield Inn
Ranked #2 of 13 Hotels in Hays
Certificate of Excellence
Reviewed 12 August 2017

We left our room at 9am came back at 2 and the room had not been made up. Complained and then got back at 7 and the room was still not made. Called down and they said housekeeping had left for the day and they couldn't do anything! I got very angry, and guess what? They used dirty sheets to make the beds and hung wet towels up.

Room Tip: Choose another hotel
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LH N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager17127, Sales CHampion at Best Western Plus Butterfield Inn, responded to this reviewResponded 13 August 2017

Thank you for taking the time to let us know about your stay!

We want to apologize for any inconveniences you may have encountered during your time in our hotel! We do our best to make sure each of our guests are assisted to the best of our ability, and are sorry to hear we fell short. We want to assure you, we would never use dirty sheets in a guest room, and we have put many measures in place to prevent it from ever happening. We strive to provide only the best for our guests! We want to thank you for staying with us, and hope you give us another chance to provide you with exceptional service.

Thank you,
Aundie
Sales Champion
(785) 621-4337
bwbutterfieldinn@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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62 - 66 of 658 reviews

Reviewed 8 August 2017

Always reluctant to book room with unfamiliar circumstances. Front desk was very helpful and friendly. Reassured and slept peacefully. Rooms are clean, beds were comfortable, breakfast was good. Overall, I would recommend staying at this hotel.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sharonv62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager17127, Sales Champion at Best Western Plus Butterfield Inn, responded to this reviewResponded 13 August 2017

Thank you for letting us know about your stay!

We would also like to thank you for giving us a chance! We do our best to provide the best experience to each of our guests, and we're happy to hear we were able to make your experience great! We hope you come back and visit again soon.

Thank you,
Aundie
Sales Champion
(785) 621-4337
bwbutterfieldinn@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

We stayed overnight for a family wedding. We'd never stayed at this hotel before. The location was excellent, just off the interstate with easy access. Our room was just within feet of where we could park, so taking our luggage to the room was a breeze. The staff was friendly and our room was very clean and comfortable. Will definitely stay here again if we need a room in this area. Would highly recommend to anyone else. No complaints whatsoever.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank SJR1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager17127, Sales Champion at Best Western Plus Butterfield Inn, responded to this reviewResponded 13 August 2017

Thank you for telling us about your stay!

We appreciate our guests, and we're happy to hear that our guests appreciate us too. Thank you for your compliments to our facility and staff as well. We hope your next trip through Hays comes soon!

Thank you,
Aundie
Sales Champion
(785) 621-4337
bwbutterfieldinn@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

We stayed at the hotel because it was nearly the half way point to our destination. The hotel was nice but on the pricing side. Breakfast was included but at 7:30am we must have hit the rush almost everything was empty and only one staff member to cook, refill and clean.

Stayed: July 2017, travelled with family
Thank AALogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager17127, Sales Champion at Best Western Plus Butterfield Inn, responded to this reviewResponded 4 August 2017

Thank you for letting us know about your stay!

We appreciate our guests feedback, and are happy to hear you enjoyed your stay. Thank you for such kind comments regarding our facility. We want to thank you for bringing your issue you encountered with breakfast to our attention, and hopefully you were able to enjoy your meal without any other hitches! We hope you stop by again soon!

Thank you,
Aundie
Sales Champion
bwbutterfieldinn@gmail.com
(785) 621-4337

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017


Good customer service. I left my lights on overnight and the nice girl from the front desk went out of her way to help my family. I forgot her name but I'm glad she represents a company like Best Western. Great customer service and an amazing person. To the lady that worked on July 31st between 3-4 in the morning, thank you. I hope you get some type of recognition.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Leon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager17127, Sales Champion at Best Western Plus Butterfield Inn, responded to this reviewResponded 1 August 2017

Thank you for telling us about your trip through Hays!

We appreciate your business, and compliments to our staff! We work very hard to provide you with the best customer service available. Thank you for your kind compliments toward our night auditor, and we'd love to make sure she gets the message. Thank you again for staying with us, and we hope you come back and visit again.

Thank you,
Aundie
Sales Champion
(785) 621-4337
bwbutterfieldinn@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Butterfield Inn

Address: 1010 E 41st St, Hays, KS 67601-9495
Phone Number:
Region: United States > Kansas > Hays
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hays
#3 Business Hotel in Hays
Price Range: S$132 - S$202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Butterfield Inn 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Butterfield Hotel Hays
Best Western Hays

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