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All reviews double tree boulevard grill cookies indoor pool order omelettes holiday inn holidome nice hotel onsite restaurant family event full service hotel breakfast buffet room was clean musty smell guest rooms recommend staying here staff was very friendly excellent stay
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Reviewed 22 September 2018

Rooms were a little damp feeling and had a bit of a swampy smell. Also was unable to obtain adjoins rooms despite 3 calls to coordinate. This made it difficult to look after an elderly family memeber that was traveling with us.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank copernicus74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenH2415, General Manager at DoubleTree by Hilton Hotel Lawrence, responded to this reviewResponded 25 September 2018

Thank you for leaving your feedback about the Doubletree Hotel in Lawrence.
I'm sorry we did not meet your expectations with the room type, we do try to accommodate all of our guests with their choice of room but when we have high occupancy it is sometimes impossible to fill of the requests but please be assured we do try.
I sincerely hope you will give us another opportunity to make your next stay more comfortable and with your choice of room.

Best Regards

Stephen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

Hotel staff were all very welcoming and friendly. Room was clean, just what you would expect from a Hilton brand. Indoor pool that kids seemed to be enjoying in middle of lobby. I would definitely return.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank U4579SWmichellel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenH4542, General Manager at DoubleTree by Hilton Hotel Lawrence, responded to this reviewResponded 18 September 2018

Thank you for your great comments.
We are always happy to hear about a guest enjoying our Midwest hospitality.
We hope you will soon be returning and we can make your stay as pleasurable again.

Best Regards

Stephen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

Large, quiet, clean hotel. It met our expectations of a Doubletree. The linens were clean and they were in good condition. The location is convenient to I-70. The only reason not to give it a five was the desk attendant was competent but didn’t seem overly interested in assuring our expectations were met.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank 2468davidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenH4542, General Manager at DoubleTree by Hilton Hotel Lawrence, responded to this reviewResponded 17 September 2018

Hi,
Thank you for the nice comments about the hotel.
I apologize for the front desk agent not acknowledging or welcoming you, we strive to make our guests feel welcome and comfortable and we obviously dropped the ball in this case.
I hope you will give us another chance to showcase our hospitality if you are ever in the Lawrence area again.

Best Regards

Stephen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

The hotel location is north west of the downtown area. It was not ideal for attending the planned events for this particular weekend. Would likely choose another option for a similar stay. There was no recognition of Hilton Honors during my stay by the staff at this location. I left a clothing item (shirt) in the room after check out, and called to request it be sent to me. I was asked to provide my credit card number to charge for shipping the item, and have not received it to date.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Mdhall3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenH4542, General Manager at DoubleTree by Hilton Hotel Lawrence, responded to this reviewResponded 18 September 2018

Thank you for taking your time to leave us feedback.
I'm sorry the Doubletree Hotel did not meet your expectations, I have reiterated to the staff the importance of recognizing Hilton Honors members and making every guest feel welcome.
In regards to the shirt that you left we have mailed it and you should have received it by now, during your conversation regarding the shipping charges you mentioned that you were not happy with being charged for mailing the item to you, if you check your credit card you will notice that no charges were put onto your card.

I hope you will give us another opportunity to show our Midwest hospitality if you are ever in the Lawrence area again.

Best regards

Stephen

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Reviewed 22 August 2018

We loved our return stay to the DoubleTree in Lawrence for move-in weekend for our son. The food is fantastic, service is great, and the beds are amazingly comfortable! Warm cookies at arrival are always a bonus! Nicest hotel near KU campus by far!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank rjanperkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen H, General Manager at DoubleTree by Hilton Hotel Lawrence, responded to this reviewResponded 23 August 2018

Thank you for the great comments.
We receive many nice comments about different aspects of the hotel but yours covers all the areas..
We really try to practice our Midwest hospitality on all of our guests and it looked like we were successful in making in making your return stay a great one,

We will be certain to keep the Doubletree Cookies warm and ready for your next arrival.

Thank You Again

Best Regards

Stephen

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