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“First floor is beautiful but you can't stay in that area and the rooms are disgusting”

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DoubleTree by Hilton Kansas City - Overland Park
Ranked #11 of 37 Hotels in Overland Park
Reviewed 5 November 2017

When I first walked into the hotel, I thought how beautiful it was. Then I went upstairs to my room and it was just so old looking. The outlet in the bathroom did not work and when I unplugged my laptop from the outlet in the wall it completely pulled out of the wall. Bathtub was so unappealing as the bottom of it looked like it had anti slip stuff but it was actually stained from previous stuff in it. Also note that you will hear the elevator going all night.

After leaving there I had bug bites on me and some of the other people I was traveling with also found bites on them.

As for places to go or see, you had to travel to get to anything as this hotel is in the middle of nowhere. Not even a convenience store and that is how they charged you $6.00 for 2 chocolate bars.

I can say the girl who made the omelets was good at what she did. So if you want to see beautiful decorated hotel lobby and have some good omelets, just stop in to look and do not get a room.

Room Tip: do not stay here.
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  • Stayed: October 2017, travelled on business
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    • Sleep Quality
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Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 9 November 2017

Dear Sandra B,

We appreciate you taking the time to let us know about your stay at our hotel. We do apologize about all the issues you experienced. We have had our lobby and public spaces renovated but the rooms have not been finished as of yet, so we are pleased to here you enjoyed the first floor. The issues you mentioned regarding the room will be passed along to our housekeeping and maintenance departments so they may work on getting those items fixed. We hope you may give us another try once we get the hotel renovations finished!

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44 - 48 of 1,073 reviews

Reviewed 3 November 2017

We had gotten flooded in our first room, of which the door didn’t work well, and then moved to another room where the shower drain didn’t work well. I’m also very unhappy with how much the breakfast cost and how nothing was labeled so vegan options were impossible to find. I also wish our room would have had a microwave. Not to mention the $5 water they try to scam you with because the $5 is so hard to read

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank hannahmB376DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 9 November 2017

Dear hannahmB376DG,

Thank you for passing along your experience from your recent trip to our hotel. We do apologize for not providing you with an exceptional stay. Your comments about the room and restaurant issues will help us as we continually work on improving our hotel and guest experience. We hope you may give us another shot in the future.

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Reviewed 30 October 2017 via mobile

We recently stay here during our granddaughters softball tournament. We used their app to reserve our room. It was quick & easy. We ended up canceling one night night because ballgame times were later. I called to makes changes and the staff was polite and very helpful. They made the change very quickly. Our room was clean and the king bed was very comfortable. We had a wonderful nights sleep and the breakfast there was excellent. Definitely will choose this establishment again if we're back in this area again.

Stayed: October 2017, travelled with family
Thank sdawn59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 9 November 2017

Dear sdawn59,

We thank you for taking the time to give us a thorough review of you recent stay at our hotel. We are so glad you were able to take advantage of our Digital Check-in! It truly is the best app in the industry and Hilton is always at the forefront of technology! We can't wait to have you back next time you are in Kansas City!

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Reviewed 25 October 2017

Everyone was very nice and helpful the food was very good and cooked perfectly, the location is surrounded by many activities and also many of good restaurants if you are wanting to venture out and try .

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Montiwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 9 November 2017

Dear Montiwilliams,

Thank you so much for the positive review! We really appreciate the kind words about the staff and food. It pleases us to hear that you are able to enjoy all the surrounding activities, as well, since Overland Park has so much to offer. We look forward to seeing you soon!

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Reviewed 23 October 2017

Everyone was super nice. The room itself was a little dusty and the plugs didn't work in many of the outlets. The food was great and the bartenders were very friendly. Unfortunately I didn't have a lot of time explore the rest of the hotel.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank heatherlS1539AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 25 October 2017

Dear heatherlS1539AL,

Thank you for the great comments about the staff at our hotel. We really appreciate you taking the time to pass this along to us. We do apologize about the issues you encountered in the room but hope next time you visit us you will have time to explore the rest of the property!

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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Address: 10100 College Blvd, Overland Park, KS 66210
Phone Number:
Region: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Overland Park
Price Range: $162 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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