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Reviews (1,112)
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74
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Reviewed 13 July 2018

Three non-working computers! One had a keyboard that was stuck, one was missing a mouse and still didn't work when a mouse was added and the third one was lagging. Connectivity from the business center AND my hotel room was an issue. I was here for work and this made my stay impossible. I'll never stay here again.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jessicaballard24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 5 weeks ago

Dear jessicaballard24:

Thank you for taking the time to submit a review about your recent stay at our hotel. Your feedback helps us better our hotel for our guests. The business center has been fixed and is functional. I do apologize for any inconveniences it may have caused. We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018

It was team hotel for lacrosse tourney in town. Staff was friendly, the rooms clean and comfortable. We travel a lot and we will definitely stay here when back in Overland again. Chipotle and Starbucks are a quick walk across the parking lot

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank dapa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 4 weeks ago

Dear dapa2,

We appreciate you taking the time to tell us about your most recent stay with us. We are so glad you enjoyed all the amenities the hotel has to offer! We cant wait to host your lacrosse tournament again in the future!

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Reviewed 10 July 2018 via mobile

The newer areas were real nice. Bar and restaurant are well done but the bar closes too early. Front desk is good but elevators are slow. Rooms are a little dated and bathrooms old but assume that is what the construction is all about.

Stayed: July 2018, travelled with family
Thank 426martyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 10 July 2018

Dear 426martyd,

Thank you for taking the time to tell us about your most recent stay with us. We appreciate the positive feedback in regards to the newer areas of the hotel. As you mentioned, we are currently under renovation. We hope you will see us again in the future once we are finished!

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Reviewed 26 June 2018

I walked into the room at 7:30 wanting one night away and the room smelled like stale cigarettes. The dresser the TV was sitting on had a few of the drawers screwed shut, the door to the closet was off track, the doorknobs to the restroom didn't match from inside to outside, moldy grout, tile in the shower was replaced with mismatched tile, towels were dingy...VERY DISAPPOINTED!

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ljfornelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 26 June 2018

Dear ljfornelli,

Thank you for taking the time to tell us about your recent stay. We do apologize for the less than exceptional stay. We are sorry we were not able to get you into a renovated room as we have finished half of the hotel. We hope you will come visit us again and we will make sure you can try out a new room!

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Reviewed 18 June 2018 via mobile

I stayed one night at this hotel for business. The front desk guy was funny, kept calling me “Bud”:). I guess that’s how they operate over there. Check in was relatively fast.

The room was clean but they gave me one right next to the elevators, which make the beeping noise every time the door opens and yes you can hear it loud and clear every single time. I did not have time to complain due to early morning meetings.

The gym is spacious, has a few nice pieces of equipment. Did not get a chance to jump into the pool. Seemed quite small for actual swimming.

If you are in the region I highly recommend getting an uber and dining in Joe’s on Roe Avenue. Great barbecue!

Stayed: June 2018, travelled on business
Thank Peter Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 19 June 2018

Dear Peter Z,

Thank you for such a thorough and positive review! We sincerely appreciate the feedback in regards to the staff and health club facilities. You are 100% correct about Joe's BBQ as well! We hope to see you again next time you are in Overland Park!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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