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All reviews small elevator a separate living area sitting area weekend visit would stay here again room was clean queen suite a bit tired included breakfast minute drive busy weekend waffles oak park mall soccer tournament the breakfast area indoor pool the check in process
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Reviewed 3 June 2018

We picked this hotel for a one night stay during the weekend visit to KC area by cashing the United Airlines MileagePlus point.
On the day before the trip, the husband got the flu, which was diagnosed a coupld hours after the free cancellation period ended. Called the hotel and the expedia that processed the reservation to postpone the stay, at first they gave me the run around. I tried calling again and this time the hotel's staff was able to set-up a 3way calls with expedia to change the researvation to the following week, which i was very appreciative of their effort.
Arrived at the hotel on a cold February day, it was situated next to a busy street in Overland Park. There are plenty of restaurants and shopping areas short drive away, the location is great.
Our room is on the top floor, but right next to the ice machine. The water dripping sound or ice processing could be a nuissance and can be heard clearly in the sitting area. Though in the bedroom area, it was hardly noticeable. Keep in mind if someone sleeping on the sofabed. The room was typical layout of the Springhill Suites, spacious, kitchenatte area and all of its amenities. Despite facing the main street, it was quiet.
The breakfast had all the typical food selections (sausage and egg, pastries, waffle, etc) and the food was tucked in a small room, so it could take some manuever if its crowded.
It was a good stay despite the nuissance from the ice mahcine noise. A couple days after i checked out, the hotel accidentally charged my credit card which they promptly corrected it when I called. The staff's willingness to be flexible on allowing the date change after the cut off elevated the stay into a 5 star stay.

Room Tip: away from the room next to the ice machine
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa P, General Manager at SpringHill Suites Kansas City Overland Park, responded to this reviewResponded 4 June 2018

Dear : Tim n
Thank you for taking the time to leave your comments regarding your recent stay with us.
We are sorry for the noise issues you encountered with the ice machine but we are glad to hear that our staff was
able to help you change your arrival date.
We appreciate your feedback and hope to serve you on your next trip to the area.

Sincerely,

Rosa Perez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We were coming to OP to visit family, & I booked 2 rooms for 2 nights, & cancelled one night (one room) 48 hrs. in advance, however, we had to cancel the the 2nd night (one room) b/c of the bad weather coming to OP. I cancelled over 24 hrs. in advance at the hotel & they still charged me for that room?? PLUS they DID NOT tell me I was getting charged/fined for the night PLUS TAX when I cancelled?
Makes NO SENSE to me... I usually stay at Hilton & they have no such policy.

We had a suite & the only door inside the suite was to the toilet/shower. Not a lot of privacy & there were 2 flatscreens TV's--however you could not have both TV's on & ppl watching at the same time--very close in proximity. The bathroom sink/mirror is smal areal --not feasible for 2 ppl. getting ready.
Was nice having coffee, microwave, & refrigerator in the room.
Room was clean.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jamieragan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa P, General Manager at SpringHill Suites Kansas City Overland Park, responded to this reviewResponded 5 April 2018

Dear jamieragan1,
Thank you for your feedback. Since last year all Marriott hotels has 48 hours cancellation policy.
We all needs to be in compliance with this policy. This policy is stated in all confirmation emails.
I am sorry to hear that you had to cancel one reservation and for all the inconveniences this situation
caused you.
We are happy that you enjoyed the cleanliness in your room and the extra amenities that we have.
Thank you for staying with us.

Sincerely,


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Reviewed 12 March 2018

I stayed at this location in March 2018. My room was a 2 queen suite with a separate pull out sofa bed. The staff was friendly and the check in/check out process was fast and easy. The continental breakfast was typical; nothing extraordinary but no complaints at all. The breakfast dining area was smaller and it was difficult to find a table to sit at both mornings I was there. I don't know if that is typical or if we caught them on a particularly busy weekend.

The room itself was nice. The furniture, bathroom, flooring and décor was older and could use an update, but everything was clean. My only complaint is that the pull out sofa isn't really usable unless you find somewhere to move a TV stand as it interfered with the sofa bed. That was disappointing as we were counting on the sofa bed for sleeping on.

There were quite a few young girls there for what seemed to be a gymnastics competition, but we didn't hear anything from them once we got to our rooms.

Overall, it was a nice place to stay especially for the price.

Stayed: March 2018
1  Thank Bobber123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa P, General Manager at SpringHill Suites Kansas City Overland Park, responded to this reviewResponded 13 March 2018

Dear Bobber123,

Thank you for choosing the SpringHill Suites Kansas City Overland Park for your recent travels to Overland Park.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to see you again,

Sincerely,

Rosa Perez

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Reviewed 7 March 2018 via mobile

Traveled most of the day so was eager to take shower as soon as we checked in...best water pressure ever! Clean friendly staff breakfast really good lots to choose from! We would stay here again! They even have Paul Mitchell products for toiletries!

Stayed: March 2018, travelled as a couple
Thank CristinaS1115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa P, General Manager at SpringHill Suites Kansas City Overland Park, responded to this reviewResponded 8 March 2018

Dear Cristina S,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at SpringHill Suites Kansas City Overland Park.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Kansas City Overland Park and we hope you choose to create more memories here whenever your travels bring you back to Overland Park

Sincerely,
Rosa Perez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Little older and more compact Springhill Suites. Rooms seemed a little smaller but still featured a separate living area. Breakfast area was attractive and large enough to accommodate the guests. Good breakfast. Our room was clean but towels were a bit tired. Walls a little thin. We could hear nextdoor conversations from our bathroom. Could hear a lot of running above us. Our little refrigerator had an odd cycling hum like it was breathing, but it kept our drinks cool. Overall perfectly fine for our purposes and the price was reasonable.

Stayed: March 2018, travelled with family
Thank Nomad062_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa P, General Manager at SpringHill Suites Kansas City Overland Park, responded to this reviewResponded 6 March 2018

Dear Nomad062_10,
We appreciate your feedback in regards to your recent stay with us at the SpringHill Suites
Overland Park. We are sorry for the noise issues you encountered but we are glad to hear that you enjoyed
our breakfast and the cleanliness of the hotel. We will share your comments with our staff to keep motivating
them to continue with the hard work they do every day.
Thank you and we hope to see you on your next visit to Overland Park.

Sincerely,

Rosa Perez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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