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All reviews kansas city front desk staff soccer team king room nice hotel rooms are spacious the breakfast area would stay here again great room free breakfast business traveler convenient location enjoyed my stay staff was friendly yogurt easy access nice stay
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Reviewed 17 January 2018

The Hyatt names suggests superior service and experience.
The World of Hyatt membership suggests members will be treated as "special" customers.
Well........not necessarily.
You really need to step up your game.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene H, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this reviewResponded 31 January 2018

Dear Ron B

On behalf of the entire team here at the Hyatt Place Overland Park, we sincerely apologize for the less than perfect experience you had with us at your last stay. It is always our aim to exceed all guest expectations, and we are saddened that we fall short of that. Our members are considered VVIPs to us and we are disappointed that you do not feel that way during your stay with us. Please be assured necessary steps are taken to address your concerns.

Please accept our sincere apologies for your inconvenience. We do hope that you will give us another chance when you visit Overland Park area.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

We booked looking for the best rate in that area without staying at a dump. We were very pleasantly surprised when we entered the property and the room. Many of the hotels in this area were $50+ a night more.

The loby was clean and in great shape, staff were friendly and helpful. Breakfast was very good for free (not just cold toast and oatmeal). The hotel served a "mini" buffy type of breakfast with actual juice (not powdered water). Bacon, sausage, waffles and pancakes were yummy.

The room was the biggest and best surprise. It was very roomy with lots of ammenities. A seperate sitting area with two couches and separated from the sleeping area (for quiet and privacy when my non-morning-person wife was still sleeping. The TV was a good size and Hyatt had a connection board for hooking up other audio/visual pices to the TV. The kitchenette was perfect, including the small sink. Shower was a good size and we really appreciated having a door between the shower/toilet area and the bathroom vanity. Full size hair dryer my wife really appreciated.

This will definately be a regular stay for us when we return to this area in the future. Well done Hyatt!

  • Stayed: January 2018, travelled as a couple
    • Value
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3  Thank TarHeelInKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene H, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this reviewResponded 31 January 2018

Dear TarHeelInKansas,

Thank you for being our guest at the Hyatt Place Overland Park. We appreciate your positive feedback and are glad that you had an amazing stay with us. We are also pleased that you have enjoyed our roomy rooms, breakfast selections and that our customer service is up to your standards.

Once again, thank you for choosing the Hyatt Place Overland Park for your hotel needs and we look forward to hosting your next visit to the OP area.

Sincerely,

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Reviewed 7 January 2018

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Charlene H, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this reviewResponded 15 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 January 2018

This is a good hotel in an area with shopping and restaurants. The rooms was clean and quiet. We didn't hear a lot of other noise from other guests. Breakfast is good with hot items as well as cold. Great hotel for short visit.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank andstark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene H, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this reviewResponded 15 January 2018

Dear andstark

Thank you very much for choosing the Hyatt Place Overland Park for your recent trip to OP area. We appreciate your feedback and are pleased that you had a great stay with us. We are glad that you have enjoyed our convenient location, clean rooms and breakfast selections.

Once again, thank you for being a guest at our hotel and we look forward to welcoming you back.

Sincerely,

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Reviewed 31 December 2017

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Charlene H, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this reviewResponded 2 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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