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All reviews evening reception omelet the river made to order breakfast managers reception free happy hour complimentary breakfast a river view room location is great parking garage convention center across the bridge self park newport aquarium reds game emmy bird
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Reviewed 24 August 2017

Front desk moved us to another room after 11:00pm, when we finally got to room after the evening reception to find it smelled of smoke. The next room was great! Good side view of the river.

Breakfast was delicious!

Comfortable bed

Room Tip: Riverfront view is worth the extra fees
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 28 August 2017

Dear Rhonda B,
Thank you for the feedback from your recent visit. I am sorry to hear about the challenge you experienced. I am glad my team was able to make it right for you. Sounds like you enjoyed the rest of your stay. We hope to see you back again soon.

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

This hotel has obvious ware and tare issues that need to addressed along with deep cleaning. All staff was friendly and knowledgeable but that did not make up for the poor ocular experience during the stay.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 56nicholec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 24 August 2017

Dear 56nicholec,
Thank you for the feedback from your recent visit. We are currently working with new ownership to upgrade and refresh several areas throughout the entire hotel. We look forward welcoming you back to experience the changes yourself.

Safe Travels!
Jeff Kaplan
General Manager

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Reviewed 20 August 2017

We booked this hotel the night before a doctor's appointment at Tri Health in Cincinnati. After going through the reviews we considered not using the reservation at all because one after another was bad. I don't make it a habit of disputing other people's reviews but I could find nothing to complain about. The room was spotless and very large with two very nice televisions. The beds were new, the couch was new, and the carpet was new. The view of the river was wonderful and we enjoyed the paddle boat going by in the evening. Parking was exceptionally convenient and fairly priced despite one review after another saying it was not. The front desk staff was friendly and helpful. That is both at check in and check out the next day. The evening happy hour was excellent with snacks and drinks served by another very friendly group. We absolutely loved the parrot that entertained us during happy hour. We were prepared for a long slow line at breakfast and nothing of the sort took place. The breakfast was excellent and we didn't have to wait a second. During the night we heard nothing. No noises, no door slams, nothing. We paid less to stay here by using Priceline than we would have paid at many Motel 6's or Super 8's. Everything about the hotel was in perfect order and the most difficult thing that I had to decide was how could the dozens of reviews be so wrong. WE LOVED IT and hope to go back very soon.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 28 August 2017

Dear travelrob,
Thank you very much for your great review. We try to please all of our guests every stay, but everyone looks for something different. I am very pleased to hear all your great comments about our property. This is how most guests leave here after their visit, its nice to receive positive feedback. We hope top see you back again soon!

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

If you are looking for the perfect hotel while visiting Cincinnati, Ohio look no further than the Embassy Suites by Hilton Cincinnati RiverCenter. It is located in Covington, KY. First of all the river views are simply amazing. If you are looking for a suite hotel this is the perfect destination for you! This is a great destination if you are going to Cincinnati Reds Game or coming to Cincinnati for the weekend with friends or family. The hotel was clean, the beds were comfortable and the staff was very accommodating. Be sure to request a room on the river side because the views were amazing! All of the rooms feature two-room suites. The suites feature a private bedroom and separate living area.

Room Tip: As for a River Side Room on the top floor.
  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank StockpilingMoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 28 August 2017

Dear melissaj463,
Thank you very much for taking the time to leave great feedback. We are fortunate to have one of the best views of Downtown Cincinnati from the Kentucky side of the river. I am so glad you enjoyed your room. Also please know its only a 15 minute walk across the bridge in to Downtown, also the South Bank Shuttle picks up right in front of the hotel and makes continous trips into downtown as well as Newport for just $1 per trip.

Safe Travels!
Jeff Kaplan
General Manager

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Reviewed 15 August 2017

We celebrated our 30th anniversary with our best friends (their 30th too!) and had an excellent stay! The manager's reception each night was fantastic! Different food options each night- and excellent drinks- all free with stay. Breakfast was outstanding as well! Great place rto stay- will be back!

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank LoDo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 28 August 2017

Dear LoDo2014,
Thank you for the positive feedback from your recent visit. Our complimentary cooked to order breakfast as well as our complimentary evening reception are both great reasons to choose the Embassy suites brand, I am happy to hear you were able to enjoy them both.

Safe Travels!
Jeff Kaplan
General Manager

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