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Reviews (1,433)
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All reviewsevening receptionomeletthe rivermade to order breakfastmanagers receptionfree happy hourcomplimentary breakfasta river view roomlocation is greatparking garageconvention centeracross the bridgeself parknewport aquariumreds gameemmybird
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166 - 171 of 1,433 reviews
Reviewed 10 September 2017

Embassy Suites is the only hotel our family has used for its reunions for over 10 years due to rooms that easily accommodate whole families comfortably, breakfast which helps save money, and reception which elders really enjoy to sit and talk over snacks. Always located near local attractions for entertainment.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank evyh24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 18 September 2017

Dear evyh24,
Thank you very much for the kind words from your recent visit. I am happy to hear that our hotel offers so many amenities that work out well for your family. We hope to remain your hotel of choice for many years to come.

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

Disappointed! Stains on the carpet, room was only average, bathroom fixtures not cleaned, rough towels, and just a regular tub/shower! They showed up to clean the room, so asked them to come back shortly, but they never did. We had to call them that evening. Only good thing
about the room was that it had a comfortable bed and nice TV. Free breakfast...I couldn't even stomach because of all of the food on the floor that nobody was attempting to clean up. Some workers walking around with dirty clothes working with the food. We enjoyed the the free beer, wine, or well drinks for 2 hours to help us thru. Location is good, but seriously not worth the price of the rooms. Other choices close by. Don't forget you have to pay at least $10.00 a day for parking under the hotel as well!

Stayed: September 2017, travelled as a couple
Thank Brenda Barton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 11 September 2017

Dear Brenda Barton C,
Thank you for your feedback. I am sorry to hear about the challenges you experienced. You visited us during our busiest weekend of the year, we do all we can to keep the breakfast area clean, on this day we could have done a better job. Also, there is no free parking in the area, the city owns and operates the garage and they control the pricing. We are lucky to have a parking garage so close.

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

The hotel could use some TLC in a few areas, but overall it is a great hotel, in an ideal location being near good restaurants and the baseball and football stadiums. The hotel staff were professional, polite, and knowledgeable.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Allen32547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 11 September 2017

Dear Allen32547,
Thank you for the great feedback. I am happy to see you enjoyed your visit. We are currently working with new ownership to upgrade several areas throughout the hotel. I appreciate the kind words about my staff and I have shared your comments with the team.

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Hotel was nice, lobby employees not as nice. Was not told about evening reception so did not take advantage of that option. Staff at front desk was just very busy and in a hurry. It seems there was only 2 people at check in. We used online check in but still waited for 40 minutes in lobby and was very rushed.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank rocket22016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 11 September 2017

Dear rocket22016,
Thank you for the feedback from your recent visit. My staff is usually the shinning star of the property. I have shard your feedback with the management team, there is no excuse for any staff member to not be polite and pleasant. I hope we have the opportunity to show you this is not the norm for us.

Safe Travels!
Jeff Kaplan
General Manager

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Reviewed 5 September 2017

Good hotel location only a couple blocks away from some great restaurants. Hotel is very nice and they have the free made to order egg breakfast which was good. the staff was all very nice and the parking was only $10

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank CSKCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this reviewResponded 6 September 2017

Dear CSKCPA,
Thank you for the positive feedback from you recent visit. I appreciate the kind words about my staff, we try to do all we can to make our guests feel right at home. I am glad you enjoyed the complimentary cooked to order breakfast that we serve 7 days a week all year long. We are within walking distance to several great restaurants as well as the 3 new ones that just opened in our same complex.

Safe Travels!
Jeff Kaplan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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