The hotel is outdated. The room had a stench and some chairs had stains on them. The phone in the room did not work, so I had to call down to front desk with my cell phone and no one came to address the phone. I had a housekeeper who decided to come knocking on the door/entering the room repeatedly around 9am to "see what time ya'll are checking out". Even though check-in and check-out times are set by the hotel and if guests were going to check-out early the guest would call front desk to alert them...or simply just check-out early at front desk. After her thirst knock/entrance I woke completely up and went to ask her why she was knocking she told me she was making her rounds. She is allowed to knock on doors to see when we are checking out. I told her front desk would have any early checkout information, otherwise why would you not assume hotel checkout time. She said since I did not have my DND on the door she was allowed to knock. And that it was her policy to knock to see when guests check out. I called front desk they assured me there was no such policy...but that I could not check-out late because I called too late. At nearly $400 for the night...I expected better than a rude housekeeper, a non working phone, a room with stains, and a front desk associate who could not and did not accommodate a late check-out for my specific situation. The view was great though.
- Official Description (provided by the hotel):
- Downtown Cincinnati area's only Hilton branded all suite, full service hotel. Awarded "best room with a view" of downtown Cincinnati and Ohio Riverfront. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and Expedia so you can book your Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Hotel Cincinnati
- Embassy Suites Covington
- Covington Embassy Suites