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Hazel L
marietta

A nice surprise

5.0 of 5 bubblesReviewed 9 Sept 2024
The room was very clean and roomy. We had a room with a king size bed and it was very comfortable. The pool was comfortable but the door handle leaving the pool area needs to be reattached to the door, it looked like it was about to fall off. The breakfast that was served was one of the best I've had in a while, with biscuits and gravy, potatoes, eggs, bacon, and the assorted fruits, breads, cereals and yogurts also available. The staff were very friendly and their recommendations for dinner out were spot on.
Date of stay: September 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (253)
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1 - 6 of 253 reviews
Reviewed 31 March 2024 via mobile

Clean rooms and friendly front desk! Bed was comfortable and everything met the IHG Holiday Inn Express standards that are the reason I like to stay at this chain. Easy to get on and off I 75. Coffee was ready early which is key for us! And they had a nice choice of good fruit at breakfast.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank joannb249
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2024

I was not impressed, there was no ice maker to be found and they kept the ice bucket in the disgusting bathroom, photos of that are attached. You can see some sort of substance on the door and in the bathtub. This is not the usually holiday in experience. Btw this was a “disability friendly.” Room. The shower head is extremely out of reach for anyone needing a shower, not to mention the bathtub has a fairly high raise even for someone who isn’t disabled. I wouldn’t recommend this specific location.

Date of stay: March 2024
Trip type: Travelled with family
Thank Mallory N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Lexington North-Georgetown, an IHG hotel, responded to this reviewResponded 17 March 2024

Hi Mallory N,

Thank you for staying at our Holiday Inn Express Lexington North-Georgetown.

We deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team, who will take the necessary actions to enhance guest satisfaction. I also sent you a private message to extend our sincere apology.

We thank you again for doing business with us. I hope you can give us a chance to host your next stay.

Yours in hospitality,

Dominador R.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023 via mobile

Great hotel! Really nice, newer room. Large TV and walk-in shower. Great front desk experience. Their free breakfast was hot and convenient. Someone was on top of it and takes pride in their work. Most free breakfasts in Holiday Inns are terrible, cold, in my experience. Real hit or miss.

The only issues are small. They have bottled soap products attached to the shower wall that tend to be clogged and squirt at your eyes. Bathroom fogged up and wouldn’t clear. No exhaust fan. Bathroom door self closes fast. Pushes you inside and can’t leave it open unless you prop it. The couch is some uncomfortable chase-like thing that is ugly and doesn’t serve any purpose well. Bad couch. Bad chase. Bad kids bed?

Would definitely stay here again.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Troy555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2023 via mobile

A fine hotel. Friendly staff. Clean and comfortable rooms. One of the better breakfasts we’ve had at the many inns of this brand in all our travels. For those who like the “traditional” Southern breakfast of biscuits and gravy, you’re in good luck.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank babyboomer66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2023

I stayed at the Holiday Inn Express on my visit to see my son in Kentucky. The Hotel was clean and well-maintained. The staff were friendly and check-in was easy. The room was comfortable and housekeeping did a good job.
They offer breakfast in the morning. It was OK. The selection was smaller than I have had at other Holiday Inn Express locations I have stayed at. They did have the good cinnamon rolls, but I had to wait a few minutes for them to replenish them when I first arrived at breakfast. The oatmeal was far too runny. Breakfast was fine, but nothing special.
Overall I enjoyed my stay.

Date of stay: July 2023
    • Value
    • Sleep Quality
    • Service
4  Thank TravelerCentralFLA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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