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RickE
milwaukee

Top shelf place to stay!

5.0 of 5 bubblesReviewed 26 Jul 2024via mobile
First time staying at a Home2 and if they all are like this one; they will be my preferred hotel!

Staff were extremely gracious and friendly.
The room was spacious. I loved the fact that the refrigerator actually had a small freezer for our ice packs.

Shower had multiple heads!!

Breakfast was the normal fare but they have the waffle maker!

A very nice place to stay!
Date of stay: July 2024
Room Tip: Plenty of parking! Pet friendly!
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this review
Responded 13 Aug 2024

Thank you for your wonderful review! We’re thrilled to hear that your first experience at a Home2 was so positive! Our team takes pride in providing gracious and friendly service, and we’re glad you enjoyed the spacious room and the added convenience of the refrigerator with a freezer. The multiple shower heads are definitely a guest favorite! We’re also happy to hear you enjoyed the breakfast and our waffle maker. We look forward to welcoming you back for your next stay! Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (129)
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All reviews pocket door full size refrigerator perfect stay refrigerator freezer counter space rented rooms other guests only stayed one night lobby area home away from home room was spacious breakfast was amazing fire pit great hotel oatmeal check in was easy staff was very friendly and helpful
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Reviewed 24 July 2024

The ARK Encounter JULY 4th, 2024.. The hotel was wonderful, the customer service was outstanding, but the reservation site we went through on the ARK site was terrible. I paid for two rooms/ two nights. When we arrived only one room was noted in the hotel data base. After a few hours of back and forth with the reservation specialist. The hotel set aside a room, just in case my situation wasn't going to get resolved. I ended up buying a third room for my family. Today JULY 23rd 2024 a refund was requested for one room and it still has not been resolved. I would stay at this Hotel without a second thought. They really showed sincere concerns for my family...

Room tip: kind of a small breakfast area, But very good
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this reviewResponded 14 August 2024

Thank you for your detailed review! We’re thrilled to hear that you found our hotel wonderful and our customer service outstanding. We truly care about our guests, and we're glad our team was able to assist you during the reservation issue, even though it was frustrating. We apologize for the inconvenience caused by the reservation site and the delay in your refund request. Your feedback is invaluable, and we will work to ensure a smoother process for future guests. We appreciate your understanding and hope to welcome you back for a hassle-free stay next time! Safe travels!



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Reviewed 31 May 2024 via mobile

Stayed here for a week. Very clean, very friendly staff. Nice patio area, cookies baked fresh on afternoon!

Breakfast was usual fare, but room had refrigerator so you could get your own things and keep there to eat.

Gas, restaurants, Walmart, Kohls down the street. Would definitely stay here again!

Date of stay: May 2024
Trip type: Travelled with family
Thank TheVVJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this reviewResponded 14 August 2024

Thank you for your thoughtful review! We’re so glad to hear that you enjoyed your week-long stay with us. It’s wonderful to know you appreciated our clean accommodations and friendly staff, as well as our patio area and fresh-baked cookies! We’re also pleased that the refrigerator in your room made your stay more convenient. With our great location near gas stations, restaurants, and shopping, we hope to see you again soon for another enjoyable visit! Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

Our stay at this hotel was great! The hotel is clean, rooms are spacious and comfortable and staff friendly and helpful. A special thank you to Tare, the front desk manager. He was so helpful when our reservations at another hotel fell through.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wmbheelfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this reviewResponded 14 August 2024


Thank you for your wonderful review! We’re thrilled to hear that you had a great stay and found our hotel clean, spacious, and comfortable. We’re especially glad Tare was able to assist you during your reservation issue—he truly goes above and beyond for our guests! Your kind words will be shared with him and the rest of our team. We hope to welcome you back soon for another fantastic stay!

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Reviewed 13 May 2024 via mobile

We stayed at this hotel on our way to the Arc Encounter in Williamstown. The place was clean and reasonably comfortable. The shower is a unique experience with its 3 shower heads. It had good water pressure, however, the bathroom sink had very little pressure - which made little sense. Breakfast, IMHO, left a lot to be desired. Free and ample parking.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Odarkthirty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this reviewResponded 14 August 2024

Thank you for taking the time to share your experience! We're glad to hear that you found our hotel clean and comfortable, and we appreciate your feedback about the unique shower setup. We’re sorry to hear about the water pressure issues in the bathroom sink and will address this with our maintenance team. Your comments about breakfast are also valuable, and we will take them into consideration as we strive to improve our offerings. We hope to welcome you back in the future and provide an even better experience! Safe travels!

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Reviewed 7 December 2023

I stayed here for one night during business travel. I had a wonderful experience at this hotel. The hotel is in a great and convenient location, just off of the interstate with lots of restaurants and stores nearby. The room was immaculate and the staff was beyond friendly. I would definitely stay here again when in the area.

Date of stay: December 2023
Trip type: Travelled on business
Thank E2747ZBbriannab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Lancaster, Owner at Home2 Suites by Hilton Georgetown, responded to this reviewResponded 14 August 2024


Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience during your business travel. It’s great to know that you found our location convenient and enjoyed the nearby amenities. We take pride in maintaining immaculate rooms and providing friendly service, so your feedback truly means a lot to us. We look forward to welcoming you back on your next visit to the area! Safe travels!

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