The ARK Encounter JULY 4th, 2024.. The hotel was wonderful, the customer service was outstanding, but the reservation site we went through on the ARK site was terrible. I paid for two rooms/ two nights. When we arrived only one room was noted in the hotel data base. After a few hours of back and forth with the reservation specialist. The hotel set aside a room, just in case my situation wasn't going to get resolved. I ended up buying a third room for my family. Today JULY 23rd 2024 a refund was requested for one room and it still has not been resolved. I would stay at this Hotel without a second thought. They really showed sincere concerns for my family...