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Susan C

Traveling through

4.0 of 5 bubblesReviewed 14 Aug 2019via mobile
Staff at front desk very, very nice. King room was spacious. Room clean. A/C worked good. No outlets on sides of beds. Noise heard all night from the highway. Toilet had noise every so often. Just kept the bathroom door shut.
Date of stay: August 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, Front Desk Associate at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this review
Responded 30 Aug 2019
Thank You for your great review!! We are so glad you chose to stay with us and we hope to see you again in the future. Have a wonderful Labor Day weekend!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 July 2019 via mobile

Stayed one night. Called ahead about twenty minutes after midnight, they had room ready with playpen. Megan was very warm and welcoming. Breakfast was great (even though I showed up ten minutes before stopped serving) and server (older gentlemen, didn’t get name) was so helpful.
This will be my hotel chain of choice in future for sure.
Thanks so much!!

Date of stay: July 2019
Trip type: Travelled with family
Thank Jennifer S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 3 July 2019

Thank you so much for the review and we are happy that you were pleased with our serve and we will be your hotel chain of choice! Please come stay with us again if you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2019

I just completed my 6 months assignment in Georgetown and stayed at this hotel for the entire time. The hotel staff made it sure that I was comfortable and were always available. The front desk staff went above and over and were checking on me when I was sick or needed anything. The manager gave me a free room upgrade the last 4 months so that I had extra living space. The breakfast crew, Fred became my friend. His warm smiles and hugs in the morning kept me going. The room was always clean and all the appliances were always in good working conditions. What I really enjoyed was the big bath tub in my room. Being an interpreter on site Toyota during the Cap-up project required me to have good rest. The hotel staff made every efforts to take a good care of me. I will definitely recommend this hotel if you have a long assignment.

Room tip: Ask for a room opposite side of the freeway.
Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Rikako J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 21 May 2019

Dear Rikako J,
We are are thrilled that you enjoyed your stay here; from Fred's warm smiled and hugs to your upgraded. Six months is a long time to stay in a hotel and we are happy that we made your stay warm and comfortable. Should you ever need to return, please come to stay with us again.

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Reviewed 28 March 2019

Stayed one might at the Georgetown, KY Fairfield Inn and would probably not stay again. I am a Marriot Rewards member, and this is the worst Marriot affiliated hotel I have stayed in a while. Checked in, noticed no microwave in room, went to dinner came back to take a shower before bed, discover shower did not work, and one of the towel racks was falling off the wall. Called the front desk and the dek clerk came up to try to fix it with a se of tools not as good as those my 12 year old daughter has. To his credit, he quickly got us another room...again no microwave. AC is the old fashion type that have no thermostat for. Apprently this used to be a”Shoney’s Inn” and has been piece meal upgraded to what is upposed to be a Fairmont Inn. NO WHERE NEAR the same quality of other Fairfields I have stayed at. AVOID !

Room tip: Ask them first of everything works
Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ridetobefree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 28 March 2019

Dear Guest,

I am sorry you were not satisfied with your stay. We are happy that our Desk Agent moved you to a room where everything was ok. Our standard rooms, per Marriott standard, do not have microwaves. However, all our suites are equipped with them should you decide to stay her in the future.
Fairfield by Marriott's also still have the type of air condition units where you manually control them.

We are continually seeking to improve our facility and service and do hope you have a better experience in the future.

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Reviewed 23 December 2018 via mobile

Stayed two nights during the Christmas season. Met our needs and was relaxing after a day of travel or a full day at the Ark Encounter (30 minutes away by freeway) Clean rooms with one minor issue. This is the first hotel I have stayed at with only 3 bath towels in the bathroom. Makes for an unique situation with 4 adults in the room.
Otherwise an excellent hotel for travelers either passing through or visiting the area. Friendly staff who always greeted us with a smile and hello. The hot continental breakfast in the morning was great, definitely meets the superior quality that the Marriott brand strive for

Date of stay: December 2018
Trip type: Travelled with family
Thank PJAveryVermont
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RobertH8369, AGM at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 25 December 2018

Thank you for choosing us for your stay while visiting the ark!! We are so glad you enjoyed your stay. We hope you have a wonderful Christmas and a Happy New Year!!

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Reviewed 16 October 2018 via mobile

After being away from Georgetown for years, it was great to come back to visit Georgetown College, and see all of the changes... But the one consistent is the service here! Breakfast was great. Friendly staff at the front desk. Clean room.

Date of stay: October 2018
Trip type: Travelled on business
Thank Ed W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RobertH8369, AGM at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 17 October 2018

Thank you so much for the great review!! We are so glad you chose to stay with us and we look forward to having you stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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