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bettyboo4420
Cynthiana, Kentucky

Wish the experience was better

2.0 of 5 bubblesReviewed 5 Nov 2019via mobile
This was a nice looking hotel, but when I booked it online the rooms looked bigger than what they were, the TV system was messed up and they were only gonna take off ten dollars, they charged more than what it said when I reserved the room online, so I asked for my money back and 4 days later I am still waiting on the money to clear through but it's crazy it's your money but u have to wait 3 to 5 business days after it posted that they took the money. Would not recommended this hotel to anyone.
Date of stay: November 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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17 - 22 of 210 reviews
Reviewed 13 October 2019 via mobile

I stayed here last week for two nights for work. Every single member of the staff was polite, caring and helpful. They took this hotel from a 4 star rating to a 5 star. Especially the breakfast crew! The staff went above and beyond! The food selections were much higher quality than the typical continental breakfasts. Room was clean, comfortable, quiet and exceeded my expectations.

Date of stay: October 2019
Trip type: Travelled on business
Thank rmoore929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, Front Office at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 14 October 2019

Thank you for the great review!! I am so glad you chose to stay here with us and we hope to see you again in the near future.

Sincerely,

Robert Humphries, GM
Fairfield by Marriott Georgetown/College Inn

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Reviewed 14 August 2019 via mobile

Staff at front desk very, very nice. King room was spacious. Room clean. A/C worked good. No outlets on sides of beds. Noise heard all night from the highway. Toilet had noise every so often. Just kept the bathroom door shut.

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank G6168RSsusanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, Front Desk Associate at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 30 August 2019

Thank You for your great review!! We are so glad you chose to stay with us and we hope to see you again in the future. Have a wonderful Labor Day weekend!

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Reviewed 2 July 2019 via mobile

Stayed one night. Called ahead about twenty minutes after midnight, they had room ready with playpen. Megan was very warm and welcoming. Breakfast was great (even though I showed up ten minutes before stopped serving) and server (older gentlemen, didn’t get name) was so helpful.
This will be my hotel chain of choice in future for sure.
Thanks so much!!

Date of stay: July 2019
Trip type: Travelled with family
Thank Jennifer S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 3 July 2019

Thank you so much for the review and we are happy that you were pleased with our serve and we will be your hotel chain of choice! Please come stay with us again if you are in the area.

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Reviewed 30 April 2019

I just completed my 6 months assignment in Georgetown and stayed at this hotel for the entire time. The hotel staff made it sure that I was comfortable and were always available. The front desk staff went above and over and were checking on me when I was sick or needed anything. The manager gave me a free room upgrade the last 4 months so that I had extra living space. The breakfast crew, Fred became my friend. His warm smiles and hugs in the morning kept me going. The room was always clean and all the appliances were always in good working conditions. What I really enjoyed was the big bath tub in my room. Being an interpreter on site Toyota during the Cap-up project required me to have good rest. The hotel staff made every efforts to take a good care of me. I will definitely recommend this hotel if you have a long assignment.

Room tip: Ask for a room opposite side of the freeway.
Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Rikako J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 21 May 2019

Dear Rikako J,
We are are thrilled that you enjoyed your stay here; from Fred's warm smiled and hugs to your upgraded. Six months is a long time to stay in a hotel and we are happy that we made your stay warm and comfortable. Should you ever need to return, please come to stay with us again.

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Reviewed 28 March 2019

Stayed one might at the Georgetown, KY Fairfield Inn and would probably not stay again. I am a Marriot Rewards member, and this is the worst Marriot affiliated hotel I have stayed in a while. Checked in, noticed no microwave in room, went to dinner came back to take a shower before bed, discover shower did not work, and one of the towel racks was falling off the wall. Called the front desk and the dek clerk came up to try to fix it with a se of tools not as good as those my 12 year old daughter has. To his credit, he quickly got us another room...again no microwave. AC is the old fashion type that have no thermostat for. Apprently this used to be a”Shoney’s Inn” and has been piece meal upgraded to what is upposed to be a Fairmont Inn. NO WHERE NEAR the same quality of other Fairfields I have stayed at. AVOID !

Room tip: Ask them first of everything works
Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ridetobefree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShandaOakley, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 28 March 2019

Dear Guest,

I am sorry you were not satisfied with your stay. We are happy that our Desk Agent moved you to a room where everything was ok. Our standard rooms, per Marriott standard, do not have microwaves. However, all our suites are equipped with them should you decide to stay her in the future.
Fairfield by Marriott's also still have the type of air condition units where you manually control them.

We are continually seeking to improve our facility and service and do hope you have a better experience in the future.

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