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GoPlaces330882

Payment Discrepancy

1.0 of 5 bubblesReviewed 9 Mar 2020
Upon check in we were told the credit card machine was down. Gave cash instead (200 for a total of 128) but did not get change because of the incidental hold that normally occurs. Not a problem until we went to check out and were told that our change was given back when we checked in. The front desk attendant swore she gave back the change, while we, the customer still were questioning it. Called the next day to speak with the manager. Spoke with the front desk manager (AJ maybe?) and asked if he and the general manager could maybe double check the deposits for that day and maybe even take a quick peek at the video just to put our minds at ease. He said he would call back the next day and I have not gotten a call since. If we're wrong, we're wrong........
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviews (210)
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12 - 17 of 210 reviews
Reviewed 22 February 2020 via mobile

This is a by the book Fairfield, clean and comfortable. Better than average but TA does not have a good rating. Well located to historic Georgetown, parts of the Bourbon trail and right off I-75. Beware of the web pictures, this property is tucked in a hard corner and not much to look at. Good price point, good for a road stop or a couple of nights.

Date of stay: February 2020
2  Thank Rich S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daydream35216515281, Director of Sales at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 24 February 2020

Thank you for the great review! We hope to see you back real soon!

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Reviewed 10 February 2020

On our arrival the building and ground are nicely maintained. The front desk staff were efficient courteous and friendly they found our reservation and quickly had us booked in. The room we booked had two queen sized beds it was clean, nicely decorated but the lighting was insufficient it was not bright enough. The internet was easy to access and we were able to use it no issues. There were numerous pillows on the beds but we found them too firm the beds themselves were very comfortable. We had the buffet breakfast. They started breakfast service at 6:00 a.m. which made it great for early risers wanting to get an early start. This hotel and its location is a very good place to spend a night on the road.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank tony c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2020

We booked our room on line and when we arrived at the hotel we were pleased with the building the grounds were well maintained. The staff at the desk were very friendly courteous and efficient. Our room was very clean and up to date. The only negative issues are (1) my wife found the lighting in the bathroom very dim making it very difficult to see trying to apply her makeup (2) the alarm clock did not work properly it did not light up and we could not set the alarm. We did not notify the staff about these issues. The beds were comfortable but the pillows were too firm we like a softer pillow. Breakfast hours were from 6 till 9 a.m. and the breakfast was hot and plentiful. Generally this hotel was good value for your money!!! It had a convenient location to the Interstate.

Date of stay: January 2020
Thank acikatricis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2019 via mobile

If you are bothered by noise and/or smells, do not stay here. This hotel is not insulated well and our room had some kind of terrible perfume smell which affects me terribly. My guess is it was from the cleaning agents and all rooms smelled that way. We had to keep a window open to air it out. We shut the window at bedtime and we could hear all the traffic outside and the freeway sounded like a race car track. The staff was very nice and that’s the only positive thing about our stay.

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank Allengirl5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daydream35216515281, General Manager at Fairfield Inn & Suites by Marriott Lexington Georgetown/College Inn, responded to this reviewResponded 25 November 2019

Thank you for taking the time to respond about your stay. I am so sorry that there was a strong, perfume smell in the room from the cleaning chemicals. I will get with housekeeping and have them to tone it down a bit. As far as the noise from the interstate, unfortunately that is a common issue. To combat that, we do have some rooms that face away from the interstate, so if you are willing to give us another chance, please contact me and I will ensure you get into one of those rooms the next time to see if it is any better. I am so glad to hear you thought our staff was nice.

I hope you have a Happy Thanksgiving and Happy Holidays.

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Reviewed 6 November 2019 via mobile

This was a nice looking hotel, but when I booked it online the rooms looked bigger than what they were, the TV system was messed up and they were only gonna take off ten dollars, they charged more than what it said when I reserved the room online, so I asked for my money back and 4 days later I am still waiting on the money to clear through but it's crazy it's your money but u have to wait 3 to 5 business days after it posted that they took the money. Would not recommended this hotel to anyone.

Date of stay: November 2019
Trip type: Travelled with family
1  Thank bettyboo4420
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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