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“Completely Satisfied”

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Hilton Lexington Downtown
Ranked #12 of 71 Hotels in Lexington
Certificate of Excellence
Reviewed 18 October 2017

We stayed here for one night at the end of September. Our room was fine. We've stayed at several Hilton Hotels on this trip so, I have a frame of reference as to expectations. Our room was clean. The bed was comfortable. Everything worked as it should. We had a lamp that wouldn't light. Called down to the front desk. Someone showed up at our door within minutes and fixed the issue. The hotel has a great location. There are shops and restaurants within a 10 minute walk. No need to take the car and deal with parking. There are lots of dining options and outside activities going on. We even stumbled onto a live music venue on one side street. Great! Breakfast the next day met expectations. So, again, no complaints. We will be back next year.

Stayed: September 2017, travelled with friends
Thank ARJACT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 18 October 2017

So happy to hear you were completely satisfied with our service! Thanks for the excellent feedback. We will look forward to your next visit!

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19 - 23 of 1,197 reviews

Reviewed 16 October 2017

This was a great location! Everything else about this hotel would have felt comparable to a Motel 6. We could hear the couple above us in the evening and at night. It smelled like smoke and we did not have enough towels.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank P2213FT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 18 October 2017

So sorry to hear you had issues during your stay. Our goal is for every guest to have a restful and productive visit. I apologize for any inconvenience you experienced due to noise and smoke smell. I hope you join us again next time you're in Lexington, KY and we can make it right!

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Reviewed 14 October 2017

This is an old and tired downtown hotel in need of an upgrade. Service was mediocre at best, bedding was frayed, Internet was slow and the seals on the shower door were loose. There was no remote control for the television in the room. Just finding plugs for power meant moving furniture.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank mell148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 18 October 2017

I apologize for any inconvenience you experienced during your stay due to issues in your room. Our goal is for every guest to have a restful and productive visit. I hope you join us again next time you're in Lexington, KY and we can turn this around.

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Reviewed 12 October 2017

The staff was friendly and efficient. The room was clean and spacious. We were given helpful answers to our questions pertaining to restaurants and driving directions. We arrived on Sunday evening so we were unable to dine in the hotel restaurant, but several restaurants were within walking distance of the hotel.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jennifernS2097EL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 18 October 2017

Great feedback! We appreciate the outstanding review. So happy to hear you had a hassle-free and productive stay with us. I'll pass along your compliments to my "friendly & efficient" staff.

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Reviewed 10 October 2017 via mobile

I had to be here for LEO training and had high hopes of it being top of the line accommodations. Not so! Upon arriving, the flow of checking in, unloading and parking is complete chaos (maybe not if your wealthy). They won't let you have a cart to unload yourself, they force you to have a bellhop. If you don't use a valet to park ($20) you're punished. There's only 2 floors on the parking garage hooked directly to the hotel. Any other level, you either take the stairs or an elevator that brings you out to the street entrance (we arrived late at night and pushy beggars were everywhere in close proximity) and then you walk to the hotel and then you get on an elevator to your room. I didn't take my phone plug adapter up to the room because I just knew this fancy place would have USB charger ports - NO THEY DONT. I stayed in a Quality Inn last week that had USB charging ports in my room and who also had a refrigerator and microwave in my room. The Hilton had neither!! I've never stayed in a hotel, even the cheapest, that didn't have AT LEAST, a set of 4 towels. The Hilton, a set of 2! No exhaust fan in the bathroom or magnifying mirror. Once again, I haven't stayed in a hotel, in the last 2 years, even Quality Inn, that didn't have mounted magnifying mirrors. The room wasn't even that nice. It was fairly clean, but not what it should be! Bathroom door had finger grime on the inside edge, rust around the tub drain, mold spots on the ceiling. SO DISAPPOINTED!

Stayed: October 2017, travelled on business
3  Thank Vanessa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 11 October 2017

Thank you for taking the time to let us know how your stay was with us. I apologize for any inconvenience you experienced due to parking and room issues. Our goal is for every guest to have a productive and hassle-free stay. I hope you join us again and let us make it right!

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Additional Information about Hilton Lexington Downtown

Address: 369 W Vine St, Lexington, KY 40507-1834
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Lexington
#17 Family Hotel in Lexington
#17 Business Hotel in Lexington
Price Range: $192 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington

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