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“Good room for us”

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GuestHouse Inn & Suites Lexington
Ranked #11 of 71 Hotels in Lexington
Certificate of Excellence
Reviewed 19 July 2017

We stayed here last weekend for Breyerfest. Our room was clean, the staff was great and there is horse decor everywhere. There are refrigerators and microwaves in the rooms, hot showers with good water pressure and a closet and dresser for storage. There are blow dryers in bags in the closet. The breakfast wasn't great, but the staff did the best they could for the amount of people coming through there for this event. We would stay there again.

Room Tip: No elevator, so request a ground floor room if needed. Staff did help people with luggage up the st...
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank rightridgeway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 20 July 2017

Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed the decor and our newly renovated rooms. However, I am sorry to hear that you were not satisfied with with the breakfast. This has been communicated to the concerned staff

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79 - 83 of 584 reviews

Reviewed 18 July 2017

This hotel doesn't have an elevator so be prepared to carry everything up a flight of narrow stairs. The room was good size. The beds were comfortable. The sink was outside the bathroom so more people could get ready which was nice. The breakfast was ok and what made it worse was that they didn't restock it. By the time we ate there weren't many choices. The wifi worked well.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 20 July 2017

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our breakfast staff. We do hope you give us another chance as we will definitely improve our services.

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Reviewed 17 July 2017

The room was clean and well maintained. The bed was comfortable with lots of pillows. The air conditioning was on when we arrived in our room, and the unit ran quietly. The sink is not in the bathroom with the tub and toilet, which I prefer. The room and bathroom were both large and roomy. There were plenty of outlets all over the room, for plugging in and recharging. There was a refrigerator/freezer and a microwave in the room.

The water in the indoor pool was warm and enjoyable. The parking lot was well lit. The location was quiet, with restaurants and convenience stores within walking distance (with more within a short driving distance).

The only real disappointment was the breakfast. It was not at the same level as the other amenities at this location. It was a bit disappointing, with 'make your own waffles' and biscuits and gravy as the only hot options.

Also, there is no elevator at this location. Those with mobility issues should request a first floor room.

Room Tip: No elevator, only steps.
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  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank Ed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 20 July 2017

Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Lexington. We look forward to welcoming you back soon!

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Reviewed 12 July 2017 via mobile

I made the reservation online as we pulled into the parking lot. As we walked through the door the gentleman at the desk greeted us warmly and asked if we were checking in. He then asked our name and had our reservation in his hand before I got to the desk.

The accommodations were generous and clean. There was coffee and tea in the room. Breakfast was hot and fresh.

Hotel is close to anything you may need and a short drive to places you want to go. It is conveniently located to town and to the interstate.

Very pleasant experience. We would definitely stay here again.

Stayed: July 2017, travelled as a couple
1  Thank RG2B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 15 July 2017

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed
your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

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Reviewed 11 July 2017

Our air conditioning wasn't working in our room. I spoke with several employees and everyone gave us the run around. Worst experience ever. We asked if we could move to another room or have a fan. First, we were going to get a fan and then when I waited forever I went downstairs to get it. Then, they said there wasn't one even though I was told they were brining it. After that I was told the manager was getting us another room. We waited and I went back downstairs and told the manager wasn't there. Needless to say, we were never given another room or anything.

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank michellehZ385RQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 15 July 2017

Thank you for taking the time to write such a detailed review. All your comments are
essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

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Additional Information about GuestHouse Inn & Suites Lexington

Address: 2261 Elkhorn Rd, Lexington, KY 40505-4838 (Formerly Ramada Limited Lexington)
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Lexington
#4 Business Hotel in Lexington
#7 Family Hotel in Lexington
Price Range: $70 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GuestHouse Inn & Suites Lexington 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The GuestHouse Inn & Suites Lexington is centrally located to all attractions around Lexington, KY near the University of Kentucky, Rupp Arena, Red Mile Harness Race Track and Kentucky Horse Park. Our property in Lexington, KY, is conveniently located off Interstate 75 and offers complimentary parking. We proudly serve complimentary hot continental breakfast each morning, and if you feel like being active, come swim in our indoor heated pool or work out in our fitness center. Our 100 % non-smoking hotel features complimentary WiFi Internet access throughout the hotel, and handicapped-accessible rooms are available. Our 24-hour front-desk service is available for your convenience. ... more   less 
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Also Known As:
Ramada Limited Lexington Hotel Lexington
Ramada Hotel Lexington
Lexington Ramada
Ramada Lexington

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