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“Pleasantly suprised”

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GuestHouse Inn & Suites Lexington
Ranked #11 of 71 Hotels in Lexington
Certificate of Excellence
Reviewed 24 July 2017

If you're looking for good access to the horse park this hotel extremely close. Less than 10 minutes. Room was clean. Comfortable bed, fresh towels everyday and housekeeping did a good job of cleaning and leaving room welcoming for our return every night. Fridge was ice cold, coffee machine was fast. It was everything we needed to give us a good 4 night stay. Didn't use the pool as it was too crowded and lots of out of control kids, so be warned it can be a "free for all" in there. Room service was fast but food was not as described on the menu. Pretty poor quality so we ordered take out for the remaining nights. Courteous staff. Nothing was too much hassle for them!

Room Tip: King size bed. Very comfortable, great pillows. Plenty of room. Very clean and good house keeping se...
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Stayed: July 2017, travelled on business
Thank Aeonhorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 28 July 2017

Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of [insert name of your city here] and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

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74 - 78 of 586 reviews

Reviewed 24 July 2017

Lexington is the perfect stopover night for our trips to see our family. We just stayed at Guesthouse twice in the past week...going and returning. We love the hotel. The room is large for our three adults family; tastefully furnished; and the warm pool felt terrific for unwinding after a day of driving. The breakfast was more than adequate; and everything was clean. We had a great nights sleep. Kenny at the front desk was so friendly and helpful at check-in. He's a real asset to the hotel. We will keep coming back to this establishment if they continue their high standards. We are happy that they are there...and restaurants and gas stations are right there beside them for refueling and catching dinner.

Stayed: July 2017, travelled with family
Thank Peg126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 28 July 2017

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

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Reviewed 23 July 2017

Many things changed there since 2016. We stayed 5 nights - see attched picture. This plastic part was on the floor when we arrived and when we checked out.-- no comment . I'm sure, nobody cleaned a/c for months as it was full with dust.

Breakfast: several times milk, coffee, bread, .. were empty. Often staff preferred to talk, to smoke or to surf on the internet. As reception is really close, they must have noticed this. When other guests left the breakfast tables nobody cleaned the tables.

Rooms were ok - some spots would need paint, but not a big deal.

Pool: also not really clean, but it was closed longer than it was open.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank alexanderw346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 28 July 2017

I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

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Reviewed 23 July 2017

Great people. Loved the décor. We were there for Breyerfest, so the horses everywhere was perfect. Breakfast was not the greatest, but we managed to find something.I asked for more coffee and it was brought to our room immediately.

Stayed: July 2017, travelled with family
Thank 934joycer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 28 July 2017

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

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Reviewed 21 July 2017

Pretty nice, great pool and views. Staff was nice. Hotel was going through a remodel, but otherwise in great condition. They did offer a breakfast, but it was crowded so we didnt get a chance to try it.

Stayed: July 2017, travelled with family
Thank beaup643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded 21 July 2017

Dear beaup643. Thank you for your review and for choosing our hotel. I'm happy that you
enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

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Additional Information about GuestHouse Inn & Suites Lexington

Address: 2261 Elkhorn Rd, Lexington, KY 40505-4838 (Formerly Ramada Limited Lexington)
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Lexington
#4 Business Hotel in Lexington
#7 Family Hotel in Lexington
Price Range: $70 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GuestHouse Inn & Suites Lexington 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The GuestHouse Inn & Suites Lexington is centrally located to all attractions around Lexington, KY near the University of Kentucky, Rupp Arena, Red Mile Harness Race Track and Kentucky Horse Park. Our property in Lexington, KY, is conveniently located off Interstate 75 and offers complimentary parking. We proudly serve complimentary hot continental breakfast each morning, and if you feel like being active, come swim in our indoor heated pool or work out in our fitness center. Our 100 % non-smoking hotel features complimentary WiFi Internet access throughout the hotel, and handicapped-accessible rooms are available. Our 24-hour front-desk service is available for your convenience. ... more   less 
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Also Known As:
Ramada Limited Lexington Hotel Lexington
Ramada Hotel Lexington
Lexington Ramada
Ramada Lexington

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