I am and have been a loyal Marriott customer for YEARS. I usually always stay at this location while traveling. No more. There was a (was I suppose) a dirty pair of men's black briefs on the closet floor. The mini fridge was unplugged, but when plugged in didn't work. Did they care when notified? You bet NOT. I was told this info would relayed to the Manager., AND if something was going to be done, they "would call me". The original excuse was that housekeeping staff is "well trained" and the closet is "dark inside". How do they think J.W. Marriott would like that response? I'm so DONE.....

We checked into the Fairfield Inn and found the hotel to be very clean with good access to the highway and airport. We enjoyed a nice breakfast and Luis, the Front Desk Manager, visited with us about our stay. We found him to be as cordial and helpful as the other Front desk Rep, Quentin with whom we intereacted for various directions.

Humiliating , horrible and disgusting experience
I requested a 4pm check out for being Marriott bonvoy titanium and it was approved, I requested to sleep until 4pm. And nobody could disturb knocking my door. At 11.30 the first knocking " housekeeping", the second one around 1pm " housekeeping" again and I said to this girl that I requested a 4pm check out. I was sleeping until 4.30pm receptionist called me asking if I want to extend, I said yes because I didn't sleep well due to constant disturbing when I requested do not disturb... she said that unfortunately they are sold out. I requested 10 minutes to jump Out of the bed and get my luggage ready. At 4.45pm somebody knocked my door really hard like trying to break the door. I opened and he said that he is the manager and they will charge me half a day extra, I said " please let me explain, I'm a titanium member so I have 4pm check out compulsory" he said " check out is at 12, we can do an exception at 2pm" no, titanium is COMPULSORY 4pm check out and he shout saying " I manage this hotel, not you and u are not gonna tell me how to do it"... I asked him at least 5 times to let me explain why I was in the room at 4.45pm. He was Interrumpting me so I couldn't even speak... he said "we don't need people like you here" I said " I will complaint with Marriott" he said " I don't care at all, complaint all u want but u are not coming back here". Then one housekeeper told me he is the manager because the real manager is on vacations and his name is Suresh ( to recognize him, he sounds like indian) I said " let me explain". And gain interrupting me he did " u shut up or I will charge u the whole day". He was threading me, not even my mother treated me like this in my entire life. I called Marriott bonvoy customer service and the representative was speechless, she said that this is unacceptable and this denigrating behavior will be taken seriously. They refunded the night and they gave me 30.000 points. Shame on Schulte company ( it s not Marriott company, it s franchised) and I hope u guys reading this review don't stay in this disgusting place.