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Louisville Marriott Downtown
Ranked #14 of 102 Hotels in Louisville
Certificate of Excellence
Reviewed 21 July 2017

Traveling for business and stayed here. Great location for getting around to different areas and the hotel has tons of conference space. The rooms and service are what you'd expect from Marriott. I just keep waiting for the hotel industry to catch up on their quality of towels and toilet paper (those two things will keep any hotel from getting more than 3 stars from me).

Room Tip: July 2017 - Lots of construction in the area. Ask for rooms away from that.
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  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Foodhound_ATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 85 of 956 reviews

Reviewed 20 July 2017 via mobile

No real issues. Parking was expensive, but okay since we could come and go. Starbucks line was 50+ people in the morning. Definitely not worth it. We asked for double beds, but got a king. Again, no big issues, just not my first choice in the future.

Stayed: May 2017, travelled with family
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

When coming to Louisville, look no further than this hotel. The customer service is exceptional. The smiling staff is always ready to assist. The on site bar, restaurant, and Starbucks all offered excellent choice and service. The hotel is very conveniently located downtown close to all major sights and fine dining. The rooms were spacious, clean, and comfortable. They have earned my repeat business. I think you'll greatly enjoy your stay here.

Stayed: July 2017, travelled with friends
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017

Horrible Hotel to block book rooms. Event Staff could not access Website to make Corrections. Smoke Filled Rooms - Over Books Concerned our Guest would be given same room. Communications is None Existent! Was referred to Offsite for Concerns! Valet Slow and didn't help with luggage but expected tip! Marriott Use to Be Premiere- no longer!

Room Tip: Pay More get Less!
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Service
Thank jaimeallred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan , Executive Assistant to General Manager at Louisville Marriott Downtown, responded to this reviewResponded 13 July 2017

Dear Jaimeallred;
Please call me at your convenience to discuss your post. A dissatisfied guest is not acceptable and what you describe is not the level of service you should have received.
Susan Herschel
Executive Assistant to General Manager
The Louisville Marriott Downtown
502.627.5045

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

We stayed here with kiddos while hitting the Mega Caverns. I'd come back again for sure. The rooms were very clean & customer service was helpful when we needed things. The room had a nice view as well.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan , Executive Assistant to General Manager at Louisville Marriott Downtown, responded to this reviewResponded 13 July 2017

Katie H
Thank you for the great rating and for sharing your feedback. We depend on our guests' comments to continue improving our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Louisville Marriott Downtown

Address: 280 W Jefferson St, Louisville, KY 40202-1432
Region: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Louisville
#7 Business Hotel in Louisville
#7 Romantic Hotel in Louisville
Price Range: $237 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
Louisville Marriott Downtown is an ideally located hotel in Louisville, KY - situated in the heart of the city connected to Kentucky International Conference Center via a skywalk. Our hotel is near many of Louisville's premier business and leisure destinations including the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at our 4-star hotel in Louisville enjoy many luxurious amenities including an on-site Health Club, Indoor Pool, and Concierge Lounge with VIP service. For delicious onsite dining options, try Blu Italian Grille. To start your day, you can enjoy a signature Starbucks Coffee at Louisville Marriott Downtown. Choose Louisville Marriott Downtown for your next trip to Bourbon Country in Kentucky! ... more   less 
Reservation Options:
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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