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“Terrible experience”
Review of Kayrouz's Cafe LLC

Kayrouz's Cafe LLC
Ranked #372 of 1,770 Restaurants in Louisville
Neighbourhood: East Louisville
Restaurant details
Neighbourhood: East Louisville
Louisville, KY
Level Contributor
57 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Terrible experience”
Reviewed 2 June 2011

We went here for the first time and immensely regretted it. We were seated immediately and in a good spot then given water. 45 minutes later our order was taken. Then we heard another customer yell at the server on duty that night for being late taking his order, so we decided not to fuss at her because obviously the kitchen was backed up and she was quite busy as the only server. We ordered the "special" quesadilla and a sandwich, which arrived 45 minutes later. The sandwich was fine, but the quesadilla was horrible! It had way too much horseradish--who puts that in a quesadilla anyway? It's not a normal ingredient to know to ask for less of! We requested a burger instead. Then a boy came from the kitchen and said we'd be charged anyway for half the quesadilla. We asked him to tell the manager to reconsider charging it considering the slow kitchen, but he did not budge. The boy apologized for the waitress being slow and told us she wouldn't last there but we still needed to pay for half of the terrible quesadilla. Who says that??? We felt horrible for the server and were irritated to be nickeled and dimed for bad food. It wasn't even expensive, just the principle of it. The manager wouldn't even come tell us himself. Needless to say, we cancelled the burger and left after paying our bill.

  • Visited May 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank porkchop1496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 reviews from our community

Visitor rating
    11
    5
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Louisville, Kentucky
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Wonderful Family Restaurant in Heart of St. Matthews”
Reviewed 9 August 2008

Kayrouz never disappoints! We have always turned to this restaurant as a consistent place for great food and great staff. Love their Clam Chowder and Nova Chicken Sandwich!

Helpful?
1 Thank FleurdeLisFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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