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“Awful service but food OK”
Review of Beatrice Heritier

Beatrice Heritier
Ranked #1 of 9 Restaurants in Marcigny
Cuisines: French
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 11 September 2017 via mobile

We were very disappointed with our visit to this restaurant today. We have previously enjoyed a number of very good lunches here. Today the food was good as usual. Unfortunately, the service was appalling and it took 90 minutes for our starters to arrive. Our friends who hadn't ordered a starter had to wait over two hours for their food. One of our party ordered the menu de jour but not only was the first main course changed from chicken to beef, just before it was served it changed to duck!! Tough luck if you don't like duck!! It was also not very nice. To add insult to injury the table of four that arrived half an hour after us had finished their starters and main course and were served desert and coffee before we even got our main course. When I went to pay I said the food was good but the service was unacceptably bad. The owner apologised by saying she was short of staff! I replied by saying that is your problem not mine and I suggested she should not have accepted our booking if she knew she couldn't serve us as she knew she was short of staff. It seemed like she was being greedy by trying to take money for a service she could not deliver. The cost of the meal was 186.50 Euros for 6 with only 4 alcoholic drinks and a bottle of wine and we were not offered any sort of compensation for the appalling service. We were very embarrassed taking our friends here for what should have been a pleasant lunch. Despite the quality of the food and our desire to support local businesses we will not be returning.

1  Thank Piffyonarockbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 129 reviews

Reviewed 11 August 2017 via mobile

Fresh food but no haut cuisine. French waiter: polite but unfriendly. Nice terrace on the town square.

Thank Emilie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2015

Stopped in Marcigny on a driving trip across France. A very nice little town. The best place to go for a meal is Beatrice Heritier. Really delicious, great service and reasonably priced. Nothing more needs to be said.

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    • Service
    • Food
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2015

trying to be creative but technically limited, veg are ok but meat is over cooked each time (visited twice)

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    • Food
Thank wineshearcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2015 via mobile

Fabulous as usual! A beautiful restaurant in the heart of the market square. There is seating outside, especially lovely on Monday lunchtimes when the weekly market is held.
We had the 'menu du jour'....the Fathers Day special on Sunday....exceptional, and very reasonably priced. Visited many times, never been disappointed. The food, along with the decor is always a pleasure.

Thank Lucy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beatriceHeritier, Gérant at Beatrice Heritier, responded to this reviewResponded 26 June 2015

Thank you very much it was a real pleasure to have you at the restaurant we hope to see you soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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