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“Sort out service, please”
Review of Beatrice Heritier

Beatrice Heritier
Ranked #3 of 9 Restaurants in Marcigny
Cuisines: French
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 4 weeks ago via mobile

Visited this restaurant on 6 occasions over last 9 months with family & friends. I have had 3 excellent meals & 3 disasters. Disasters were: 1.- being served raw chicken. 2. & 3 appallingly slow service with little in way of apology. Three excellent meals were when excellent French head waiter was present. Won't be going back for a while because not prepared to gamble on outcome with friends. When I recommend a restaurant it is never on the basis that you have a 50% chance of having a good experience. Pity, because when it is good it is very good, surely it must be relatively easy to sort out the service side which is letting this restaurant down.

Thank nemotaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 111 reviews

Reviewed 11 September 2017 via mobile

We were very disappointed with our visit to this restaurant today. We have previously enjoyed a number of very good lunches here. Today the food was good as usual. Unfortunately, the service was appalling and it took 90 minutes for our starters to arrive. Our friends who hadn't ordered a starter had to wait over two hours for their food. One of our party ordered the menu de jour but not only was the first main course changed from chicken to beef, just before it was served it changed to duck!! Tough luck if you don't like duck!! It was also not very nice. To add insult to injury the table of four that arrived half an hour after us had finished their starters and main course and were served desert and coffee before we even got our main course. When I went to pay I said the food was good but the service was unacceptably bad. The owner apologised by saying she was short of staff! I replied by saying that is your problem not mine and I suggested she should not have accepted our booking if she knew she couldn't serve us as she knew she was short of staff. It seemed like she was being greedy by trying to take money for a service she could not deliver. The cost of the meal was 186.50 Euros for 6 with only 4 alcoholic drinks and a bottle of wine and we were not offered any sort of compensation for the appalling service. We were very embarrassed taking our friends here for what should have been a pleasant lunch. Despite the quality of the food and our desire to support local businesses we will not be returning.

1  Thank Piffyonarockbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Fresh food but no haut cuisine. French waiter: polite but unfriendly. Nice terrace on the town square.

Thank Emilie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2015

Stopped in Marcigny on a driving trip across France. A very nice little town. The best place to go for a meal is Beatrice Heritier. Really delicious, great service and reasonably priced. Nothing more needs to be said.

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Thank Blunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2015

trying to be creative but technically limited, veg are ok but meat is over cooked each time (visited twice)

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Thank wineshearcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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