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Reviews (238)
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All reviewsfront desklady namedgospel musiccentral locationsausagegreat place to staylocation is greatin townwafflesbiscuitsvery nice staystay there againsmoking roomfitness roomstaff was very friendly and helpfulsomernites cruiseindoor pool
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Reviewed 28 October 2017 via mobile

Room was musty and not clean.
Bathroom had mold in ceiling painted over.
No chair for desk to do office work.
Called front desk and girl said no a extra chair in the bldg..
Told woman at check out and said she was sorry.. Sorry Really!
No discount given and I left. I thought about it and went back and told lady there was no reason to have to sit on a coffee table and do paperwork. I deserved a discount I told the lady.. She said she couldn’t and gave me a $15 gift card...
Pretty sad place I have to say

Stayed: October 2017, travelled on business
Thank smooth528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ameet P, Public Relations Manager at Best Western Somerset, responded to this reviewResponded 1 November 2017

Smooth528,

I am very sad to hear your experience with our hotel. We are currently undergoing a small renovation to help further enhance our clients experience so that we may maintain our high guest satisfaction scores!

However, this is still no excuse. We are working diligently to understand how and why things occurred as they did and how we may never see this problem again. \

I assure you your concerns are being resolved. Thank you so much for your patronage.

We hope to see you again soon!

Ameet Patel
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Best Western in Somerset, KY is always my first choice when I stay in the Pulaski County area. I travel for leisure and it is always a pleasure to stay here. The hotel staff makes me feel like family and the breakfast is awesome! Where else are you going to find bacon, sausage, eggs, waffles, biscuit n gravy, eggs and all kinds of other stuff to eat. Front desk staff always has fresh coffee and cookies ready to munch!

They also provide excellent directions to anywhere you want to go in the area and even offer discount cards when available. Just ask! If you are looking for things to do in the area, check out the information kiosk in the lobby!

Thanks for another enjoyable visit!

Stayed: October 2017
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ameet P, Public Relations Manager at Best Western Somerset, responded to this reviewResponded 1 December 2017

Chris S,

WOW! What an awesome review! Thank you so much for sharing all of the specific things you enjoy about our hotel! On behalf of the team here at Best Western, I can assure you that we certainly do love having you here. If there is ever anything we can ever do for you, please do not hesitate to give us a call.

Best,

Ameet Patel
Public Relations Manager
For Reservations: 606-677-9000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

The most cleanest & welcoming place I’ve been in a long time with fresh baked cookies & hot coffee all day!! This makes my 2nd visit & I was happy to see all the new updates & 1 being in the pool area there was a lifter for handicap WoW that made me happy to be able to accommodate everyone!!! My room was fresh & clean & very welcoming along with all the staff. This place is unbelievable the best I mean breakfast was like a buffet bar I should say !!!
I was very pleased with our visit & was like I was apart of best western family!!! Thanks to everyone for making my visit the best !!!
Until next time

Stayed: October 2017
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ameet P, Public Relations Manager at Best Western Somerset, responded to this reviewResponded 1 December 2017

Michelle C,

Thank you for taking the time to write a review about your stay with us! You are certainly correct, we are in the middle of small update to our public areas and we are inviting everyone to come see the changes!

I hope you will get to see the final product here soon.

Thanks for your patronage.

Ameet Patel
Public Relations Manager
For Reservations: 606-677-9000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

Good location, pleasant staff, neat and clean. Great breakfast of scrambled eggs, sausage, bacon, biscuits and gravy, variety of breads/rolls/donuts/cereal, coffee, juice, yogurt, fresh fruit. Something for everyone. Suite was very nice for evening reading and TV. Mattress was a little too soft for me.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank susanmD7934EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ameet P, Public Relations Manager at Best Western Somerset, responded to this reviewResponded 1 December 2017

Susan,

Thank you for the great, honest review of your experience here at our hotel! We certainly work very hard to ensure everything is up to our high standards, especially our breakfast! After all, isn't it the most important meal of the day? :)

We hope to see you again soon!

Best,

Ameet Patel
Public Relations Manager
For Reservations: 606-677-9000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

I stay at this hotel for business as well as with my family during trips to Somerset. This hotel is clean and very friendly staff, good breakfast and very comfortable beds, which is very important to me. It is centrally located to everything.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Z1707OOlisaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ameet P, Public Relations Manager at Best Western Somerset, responded to this reviewResponded 1 December 2017

Lisa F,

Thank you for your review! We are very thankful you choose us for your visits here in Somerset! I had noticed you had rated us a "4". While we are glad to have met your expectations, we would love to earn a "5" from you! If there is anything specific we can do to help improve your experience further, please do not hesitate to call us.

From the Best Western Team,

Ameet Patel
Public Relations Manager
For Reservations: 606-677-9000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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